Aspect Customer Briefing Centres Enable Customers and Prospects to Experience Unified Communications

Tuesday, 16 December 2008 18:00

Aspect, a unified communications and contact centre software and services provider, today announced the opening of customer briefing centres in its U.S. and Asia Pacific headquarters locations. The customer briefing centres are facilities for hands-on software demonstrations that enable Aspect customers and prospects to experience unified communications first-hand through interaction with Aspect Unified IP and PerformanceEdge™.  The customer briefing centres are located in the Boston area and in Singapore. A third customer briefing centre will be opening at the Aspect European regional headquarters near London at the end of December.

“We visited the Chelmsford briefing centre and the facility was impressive with state-of-the art equipment,” said Oleg Puzyreff, director of business development, One Communications. “Seeing demonstrations in a hands-on environment gave us a clear understanding of the software functionality and its value. The customer briefing centre is a great way for companies to see the real-time capabilities of the Aspect product portfolio, including Aspect Unified IP, PerformanceEdge, and Microsoft Unified Communications.”

At the customer briefing centre in Chelmsford, Massachusetts, Aspect will be demonstrating the following capabilities:
•    The Expert Agent capabilities available through the tight integration of Aspect Unified IP 6.6 and the instant messaging and presence technology in Microsoft Office Communications Server 2007.
•    The hybrid enterprise voice portal services available through Aspect Unified IP and Tellme.
•    PerformanceEdge capabilities, including workforce management, quality management, campaign management, performance management, and eLearning.
•    Unified communications leveraging Microsoft Office Communication Server 2007 and Microsoft Exchange Server 2007 for unifying voice, instant messaging, email, calendaring, and multimedia conferencing using presence through Office Communicator.
•    Unified Command and Control™ - Reporting, which gathers and consolidates information from one or more call centres, providing companies with a consistent enterprise-level view of call centre operations.
 

“These demonstration centres serve as a powerful proof point that Aspect is delivering important unified communications capabilities to the enterprise by leveraging the technology available in Microsoft Office Communications Server,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect. “Customers and prospects that visit the customer briefing centres will gain a better understanding of how Aspect can help streamline communications for improved business processes and a successful unified communications strategy.”

Aspect Unified IP is a complete contact centre solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities. PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organisations to holistically respond to changing business conditions.