JITC Certifies Interactive Intelligence for the US Department of Defence

Tuesday, 16 September 2008 05:12

JITC certification ensures that Department of Defence telecom and network security configuration, information assurance and interoperability requirements have been met.

“With its JITC certification, the Interactive Intelligence software offers the Department of Defence and federal agencies worldwide the benefits of a faster sales cycles and shorter deployment time with no additional testing or exceptions needed,” said Joe Brookman, CEO of Brookman LLC, a Rockville, Maryland firm specialising in government technology services.
 
The Interactive Intelligence software was also JITC-certified for compatibility with Department of Defense computer access cards – a federal government security requirement as of 2009.
 
“Interactive Intelligence is the only CPE vendor to-date whose software is certified for use with DoD electronic ID cards, thus further simplifying sales cycles and deployments,” Brookman said.
 
The JITC-certified Interactive Intelligence software, Customer Interaction Center® (CIC), offers open, single-platform architecture with inherent multi-channel processing to deliver comprehensive applications -- skills-based routing, interactive voice response, call recording, unified messaging, and more -- minus the cost and complexity introduced by multi-point products.
 
“With more than 1,700 security specifications, JITC-certification often takes up to 18 months, but we were able to complete CIC testing in only six months because of its unique standards-based, single-platform architecture,” Brookman said. “This architecture, particularly its deep integration to Microsoft components such as Active Directory and Office Communications Server, not only facilitated testing, but means reduced integration requirements and management complexity for federal government customers.”
 
CIC also includes support of the secure real-time transport protocol and transport layer security standards, providing end-to-end call encryption.
 
Interactive Intelligence first released its software in 1997 and has more than 3,000 customers worldwide, including dozens of US federal government customers such as the Department of Defence, Department of Commerce, Department of Homeland Security, Department of Veterans Affairs and the Department of Energy.
 
“For years we’ve brought unique value to government customers by offering them a single-platform, all-in-one communications software suite designed to eliminate the cost and complexity associated with integrating and managing multi-point products,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “With our JITC certification, we’ve added to this value by making it even easier for government departments to buy and deploy our software.”