Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
read moreMonday, 22 October 2007 06:59
The Art of Service has just released the latest version of its popular Configuration Management Toolkit, fully aligned with ITIL best practice IT Service Management.
The Art of Service, the leading
provider of IT Management Education solutions today released the updated
version of the Configuration Management Toolkit. The Configuration Management Tool
Kit provides a wide variety of resources to boost your understanding and
ability to implement a Configuration Management based on ITIL in your
organization.
Contents include Configuration Management Objectives and Goal templates, Configuration Database (CMDB) Design template and a template for Configuration Item (CI) Verification and Audit. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:
The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.
About The Art of Service
The Art of Service's products and services help companies achieve IT Service
Management Excellence by being their (ITIL) Framework Educator of choice.
The company’s deep understanding of educational and service management best practices has made it the solution provider of choice for government and commercial clients. We serve over 3000 active International clients with a growing team of A-playing professionals. Our 2007 revenues will exceed a 50%+ annual growth rate. For more information, visit http://theartofservice.com
Contact:
Gerard Blokdijk
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The Art of Service
50 Commercial Road
Newstead QLD 4006
Australia
+61732522055
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