Home opinion-and-analysis Whiskey Tango Foxtrot PayPal orders antique violin destroyed

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Interestingly, it seems that the equivalent clause does not appear in the Australian version of this agreement (thank goodness).

For the more musical in the audience, the label attributes the violin to Maurice Bourguignon.

This is entirely typical (if one is to believe the endless parade of PayPal-bashing commentaries) of PayPal's behaviour towards the relationship between buyers and sellers on eBay; in essence, if there is a dispute, the buyer is right, the seller is wrong.  And no correspondence will be entered into (as they say).  Indeed many comments to the Regretsy page have suggested that the destroyed violin may not even be the one dispatched by the seller, thus the buyer would be the proud owner of an antique violin AND a nice shiny refund.

Of course this is the same PayPal who's current President Scott Thompson will become Yahoo! CEO on Monday next week.

In an update to the Regretsy piece, the author noted that PayPal is now (finally) looking into the matter.  One assumes that PayPal will be requesting the buyer send all the pieces back to the seller (at the seller's expense, of course) and will then consider the matter closed.

 

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David Heath

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David Heath has over 25 years experience in the IT industry, specializing particularly in customer support, security and computer networking. Heath has worked previously as head of IT for The Television Shopping Network, as the network and desktop manager for Armstrong Jones (a major funds management organization) and has consulted into various Australian federal government agencies (including the Department of Immigration and the Australian Bureau of Criminal Intelligence). He has also served on various state, national and international committees for Novell Users International; he was also the organising chairman for the 1994 Novell Users' Conference in Brisbane. Heath is currently employed as an Instructional Designer, building technical training courses for industrial process control systems.

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