Home opinion-and-analysis The-Wired-CIO How does social media fit into your business?

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Rather than periodic announcements by e-mail, imagine if the CEO, and the IT team, and other business division leaders had their own blog space to describe what they were working on and working towards? Add a couple of RSS feeds to the Intranet home page and you've suddenly got your own self-updating news portal which staff will see and can read and refer to.

Consider too, an internal wiki for capturing company information and processes and documenting knowledge which would otherwise be lost?

Social media can certainly and validly be an internal exercise as much as an external one.

Even so, you still should give consideration to your outside audience. You may not want to, or be permitted to, talk about the company itself. That doesn't stop the company from talking about the industry it is in.

In fact, having a company blog about just general industry matters can be key in pitching yourself as an expert in the field. When people use search engines and increasingly find themselves coming to your company blog, you will garner a deserved reputation as leaders in that space and someone whose products and services should be sought and trusted.

Put social media on the agenda. Does your company have a social media strategy? If not, it's time.

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David M Williams

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David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. Within two years, he returned to his alma mater, the University of Newcastle, as a UNIX systems manager. This was a crucial time for UNIX at the University with the advent of the World-Wide-Web and the decline of VMS. David moved on to a brief stint in consulting, before returning to the University as IT Manager in 1998. In 2001, he joined an international software company as Asia-Pacific troubleshooter, specialising in AIX, HP/UX, Solaris and database systems. Settling down in Newcastle, David then found niche roles delivering hard-core tech to the recruitment industry and presently is the Chief Information Officer for a national resources company where he particularly specialises in mergers and acquisitions and enterprise applications.

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