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If you believe that technology could be bridging the generation gap, think again. According to Deloitte’s first State of the Media report it’s as stark as ever.
Page 7 has concludes the eBay rebels’ response to the Commonwealth Bank of Australia.
”We believe that Paypal is the single most
unsafe transaction method one could possibly consider joining, and as
you are aware, they offer no guarantees of safety or accountability,
unlike EFT Code signatories.
“eBay consumers are being forced to join Paypal or suffer sanctions,
and to this extent we believe that no transaction company should have
such power over our right of choice.
“eBay members represent the single largest unprotected consumer group
in Australia. Many are concerned about the precedent of Paypal (a
foreign owned entity) gaining dominance in this country whilst flouting
and ignoring regulatory, legal and consumer standards.
“They are showing up in retail sites, other online sites, restaurants,
misleading consumers into thinking they are the safest method to
transact above other EFT products, and no doubt next, they will
discredit the safety of paying by Credit Card.
“We are campaigning for Paypal to be brought into line with Australian
transaction products in terms of consumer protection, accountability,
fair business practices and security. No doubt you'll have seen Daniel
Feiler’s recent remarks, claiming that Paypal security exceeds or is
better than the EFT Code?
“Many consumers believe that if this is the case, then Paypal should
sign the code, and actually be as accountable as their competitors,
whom they continually discredit.
“XXXXXX is the gentleman I mentioned who would be happy to contact you to discuss the latest RBA submission above.
“Thank you so much for inviting further correspondence and liaison in this matter.
“Sincerely”
And here the letter formally ends, unlike the eBay saga to which there seems no end in sight.