Alex Zaharov-Reutt
Tuesday, 29 July 2008 10:09
Opinion and Analysis
Page 6 of 7
Page 6 has the second page of the Commonwealth Bank’s
response to the eBay rebels, along with a reply they sent back to the
bank.
”4. CBA have over 1,000 branches, and
Australia's largest 24 hour 7 days per week call centre with thousands
of staff available to assist our customers should they require it. This
level of assistance is not afforded by eBay/PayPal. As you mention, CBA
is also a subscriber to the EFT Code of Conduct - PayPal currently does
not subscribe to the EFT Code.
“Please do not hesitate to contact me directly should you wish to
discuss any of the above or any of the features that NetBank has to
offer. Attached is the link to the Bank’s ACCC submission in response
to the eBay/PayPal Notification. The complete document can be found at [here] (Commonwealth Bank of Australia - 01.05.08)
“Yours sincerely”.
The letter formally ends here.
The response sent by the eBay rebels is as follows:
“From: XXXXXX [mailto:XXXXXX.net.au]
Sent: 22 July 2008 15:49
To: XXXXXX
Cc: XXXXXX
Subject: Re: Safety of Direct Deposit versus PayPal
“To: XXXXXX
CBA XXXXXX Manager - XXXXXX:
“Dear XXXXXX
“Thank you for your reply to my recent letter. As discussed, eBay
consumers have quite considerable concerns about the hostile practices
of Paypal, towards consumers and competitors in the Australian EFT
marketplace.
“Various eBay consumer delegates have formed a lobby group which has
focussed on various aspects of Paypal's argument that DD is unsafe to
use on eBay.
“As requested, below is the link to ITWire, where our recent letter to RBA Payment Systems Board (re: Paypal) can be located.
“Those cc'd into this Email are a group of organisers, one of whom
resides in Sydney and would be very interested to meet with you to
discuss the issue further. I have advised him of your interest in
hearing from him and he will call you in the next few days."
Continued on page 7.
