Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
Feiler continues: “Our data clearly shows that you are almost four times less likely to enter a dispute if you pay by PayPal than if you pay by bank deposit, credit card or money order. It would not be right for us not to make people aware of that fact.”
The article also quotes Feiler exploding the “myth that PayPal is not regulated in Australia” despite eBay not being a party to the EFT.
That’s because PayPal does indeed “have a banking license and is regulated under Australian banking laws”, with Feiler quoted saying: “Anyone with a complaint about the PayPal dispute resolutions process can take it to the banking and financial services ombudsman and have that third party review the case.”
Feiler continues: “PayPal standards either meet or exceed the EFT code of conduct. PayPal does have systems in place that should give all Australian users certainty that they are dealing with a body that is regulated.”
Of course if PayPal has a banking license, why doesn’t eBay go the whole hog and join the EFT as well? That might make concerned sellers a lot happier.
But clearly eBay’s actions in the first place have ruptured trust in the community, with rival auction sites claiming big jumps in activity and listings, with even Telstra prompted to re-launch its own auction site ambitions through information arm Sensis and the Trading Post vehicle of online and offline sales and now auctions.
Rebuilding that trust will take more than a simple statement saying that eBay has withdrawn its notice to the ACCC.
What happens next with all those relevant Ministers across Australia is yet to be seen, but the eBay saga could continue on for some time yet, much to the chagrin of eBay, the ACCC and sellers alike.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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