Telstra CDMA switch-off approval closer as ‘rectification plan’ made public

Alex Zaharov-Reutt
Monday, 25 February 2008 13:32

Opinion and Analysis

Senator Conroy advised that: “Telstra is operating the 1800 888 888 hotline that customers can call with handset coverage issues, and receive a handset exchange in genuine cases of non-equivalent coverage at no financial penalty.”

The Senator continued: “Telstra is implementing an accreditation program to equip sales staff and stores with the information and equipment to enable consumers to purchase handsets and accessories that are appropriate for their needs.”

Further, the Senator said that: “Telstra is also working to ensure CDMA wireless local loop and telemetry customers are given every opportunity to migrate to the new network.”

In reference to independent verification, Senator Conroy confirmed that: “Telstra has agreed that a major audit firm will independently verify that it has met its commitments in relation to the 1800 888 888 hotline and accreditation program”.

In addition, Conroy said that: “There will be independent verification that Next G telemetry modems and modules are available and an independent survey of Next G Wireless Link customers will be conducted.”

Finally, Senator Conroy noted a final verification measure, beyond his own final authorisation, saying: “In addition to this, the Australian Communications and Media Authority has agreed to verify Telstra's engineering data, demonstrating that it has addressed a small number of coverage issues that were identified in its report, which is available on my Department's website.”