EMC's new VoIP tools are Aussie through and through

Stuart Corner
Wednesday, 22 August 2007 06:01

Opinion and Analysis

Integrated Research has just announced to the ASX "a five-year technology bundling agreement to provide Prognosis IP Telephony Manager technology for integration with EMC resource management software."

The announcement goes on to say that: "Through this integration, Integrated Research's Prognosis software will enable EMC to extend its VoIP management solutions, and offer its clients a new depth of telephony-specific metrics that are crucial to monitoring and measuring call quality and service delivery performance.

"Prognosis technology will provide EMC with: deeper, telephony-centric metrics; real-time troubleshooting and diagnostics; real-time and historical call quality measurement; IP telephony infrastructure availability monitoring; customisable alerts so clients can monitor against their unique service level agreements; capacity planning and utilisation assessment."

Had EMC named the source of its new tools EMC could have boasted that they are used by 35 percent of 'Global 1000' companies, that the customer base include four of the world's 10 largest stock exchanges, four of the world's 10 largest banks, six of the world's 10 largest telcos; five of the world's 10 largest oil companies, three of the world's five largest computer hardware manufacturers; the world's largest international airline and the world's two largest aviation companies. And it could have added that the world's largest bank, stock exchange, airline manufacturer, telecommunications company, computer hardware manufacturer and ISP all use the tools.