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NAB, which today revealed that its customers funnel $1 billion a month through its mobile banking applications, has warned that mobile malware and poor mobile security is going to be a much bigger issue in the future and that that companies serving up mobile content ignore the issue at their peril.

Speaking at Cebit in Sydney today, Ben Forsyth, head of mobile and emerging technology at NAB, said that at present users had experienced only the “tip of the iceberg” with regard to mobile security problems. As mobiles became an increasingly important transaction platform “vulnerabilities are almost inevitable,” he warned.

“In app development you need to put security right up top and central,” he warned, adding that penetration testing was almost essential. “The cost (of testing) is dwarfed by the potential cost of reputational damage,” in the event of a security breach.

Mr Forsyth said that at NAB there were 750,000 users of the mobile banking platforms each month, generating 2 million transactions worth $1 billion.
He said that although mobile phone security challenges were previously the province of bored teenagers, they were now prompting more sophisticated attacks as the motivation “Shifted to profit motivated malware” where software was being designed to intercept SMS messages used for two factor authentication used by many of the banks for larger online transactions.

He said that although companies developing mobile apps were wise to distribute their apps via legitimate app-stores such as Apple’s iTunes or Google’s Play Store, they should not rely on those stores for the timely distribution of app updates, and that companies should consider building into their mobile apps the capacity to remotely switch off functions if a security issue was detected.

Mr Forsyth also shared statistics showing that the Android mobile platform was now the most vulnerable smartphone with regard to security breach. “Over the last year the Android platform has been a bit of a victim of its ideology around open-ness. There has been a massive spike in the amount of malware around that platform,” he said.

He also said that Google’s app store did not match the robustness of Apple’s in terms of vetting and deciding which apps would be made available on the store, and that companies needed to be aware of that.

While malware was a major problem Mr Forsyth also lamented the lack of sophistication among mobile phone users. “There is this insane willingness to download apps without any due diligence about what the system is doing,” he said.

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Beverley Head

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Beverley Head is a Sydney-based freelance writer who specialises in exploring how and why technology changes everything - society, business, government, education, health. Beverley started writing about the business of technology in London in 1983 before moving to Australia in 1986. She was the technology editor of the Financial Review for almost a decade, and then became the newspaper's features editor before embarking on a freelance career, during which time she has written on a broad array of technology related topics for the Sydney Morning Herald, Age, Boss, BRW, Banking Day, Campus Review, Education Review, Insite and Government Technology Review. Beverley holds a degree in Metallurgy and the Science of Materials from Oxford University and a deep affection for things which are shaken not stirred.

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