Stephen Withers
Friday, 03 July 2009 13:31
Opinion and Analysis
Page 2 of 3
"HP has been dealing with many legacy escalations from the previous service provider and to address this we have put on extra resources to help clear these escalations. We are now dealing with minimal escalations," said a company spokesperson.
"HP has a policy of 75 days as the maximum period for cash back claims to be fulfilled, if the customer has met the promotion requirements. The 75 day payment period covers the steps required by the customer, HP and the service provider. Delays in payment can occur due to incorrect information being submitted, delays in receiving information and delays in internal approval processes."
Customers can also check the progress of their claims online.
"HP is now averaging around 40 days for cash back claims to be fulfilled, from validation of proof of purchase."
Crossmark, HP's new fulfilment provider can be contacted on 1800 004 700 (9am-5.30pm) or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
The ACCC's Samuel noted "Cash back offers are popular with consumers, so it is very important that companies making such offers treat consumers fairly and provide clear and straightforward information about claiming cash backs."
True - but only up to a point.
Find out why on
page 3.
