Stephen Withers
Tuesday, 27 May 2008 13:06
Opinion and Analysis
Page 3 of 4
I'm not the only person reporting this problem. In an unsuccessful attempt to find relevant troubleshooting information from Hiro-Media I discovered other users are getting the same unsatisfactory results.
To be fair, I have heard from one user who found that Hiro content played correctly after a restart, but that didn't make any difference to my system.
And contrary to what you may have read in a comment elsewhere on iTWire, as far as I can determine Hiro content does not work with the popular VLC media player. I've tried it on Windows and Mac OS X, and the result is the same as playing the file on a system that lacks the Hiro software.
The only good news is that Hiro does work on my Windows XP system. That's not ideal from my point of view, as the screen is significantly smaller than my iMac's, but at least I could satisfy myself that the files I'd downloaded weren't at fault. Technical support for Hiro seems non-existent.
Oh, you wanted to use the content on your Linux-based media PC? Forget it.
But is this of any real significance? Can't we just turn our backs on Hiro as another experiment in ad-supported media that didn't work out?
I'll attempt to answer those questions on the final page, so please stay with me just a little longer!
