Leading Global Investment Bank requires for two support focused professional to work within their 24 x 7 ITIL best practice aligned IT Service Centre. The centre contains multiple, interconnected, specialised support teams all with an emphasis on customer service and the efficiency of solutions delivery to a large and complex user base.

The Global Messaging team is the second level of support for all Outlook, Blackberry and message routing problems (e.g. message tracing). This team has recently promoted two individuals internally as part of their continuous employee development and this has lead to the need for two additional analysts.

The roles represent a mix of BAU support as well as assisting with ad hoc communications analysis and will involve not only responsive support but also monitoring backups data integrity, capacity management, system utilisation, implementing ⁄ testing low risk changes and mail functionality testing.

As the ITIL Service Centre has a global client basis the work is completed on a monthly ⁄ bi-monthly rotating shift pattern (with additional allowance).  Longer term the organisation can offer, and has an excellent reputation for, career development both locally and internationally.

If you are interested in these positions, please submit your resume via the 'Apply Now' button accompanied with a cover letter addressing your suitability to the key criteria. Or for further information please contact Andrew Boyce on the telephone number below quoting reference AB919.

If this job is not quite right for you, please contact us to discuss your particular needs on 02 9994 8080