iTWire - iTWire - Latest News iTWire - Technology news, trends, reviews, jobs Sun, 02 Aug 2015 18:07:44 +1000 Joomla! - Open Source Content Management en-gb Netskope adds safety to enterprise cloud use Netskope adds safety to enterprise cloud use

If you are an enterprise Chief Information Officer or Chief Information Security Officer then you may be interested in how Netskope has come from a start-up in 2012 to protecting a huge number of enterprises, their data and app risks.

iTWire’s Peter Dinham reported on its Australian Launch in May 2015 and how it called itself a ‘safe cloud’ vendor. Its web site is here.

I met with Rajneesh Chopra, VP Product Management based in California, Yu Jing Cheng, Regional Sales Director for Australia and New Zealand, and Michael See, Director, Sales Engineering. Their collective aim was to educate me in the heady world of cloud, data loss prevention (DLP) and a new term – Cloud Access Security Brokers (CASB). They also wanted Australia to know that it now had a Netskope cloud in Australia that complied with the various government specifications.

First some definitions

DLP is a strategy for making sure that end users do not send sensitive or critical information outside the corporate network. The term is also used to describe software products that control what data end users can transfer.

CASB is on premise or cloud-hosted software that act as a control point to secure cloud services. It includes a range of capabilities including encryption, auditing, data loss prevention, access control, and anomaly detection e.g.

  • Discovery of all cloud services and apps in use by employees
  • Assessment of the risk of each cloud service or app
  • Auditing and logging of cloud usage
  • Ability to demonstrate compliance in the cloud
  • Encrypt or tokenize data to protect from breaches, compliance
  • Ways to detect malware
  • Control access based on user, device, location

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Rajneesh started by talking about trust – what should, and what should not be kept in the cloud. “Three years ago cloud was more a concept than a reality. Today every major corporation and government uses the cloud in various ways and the stakes for protecting that data are even higher when you take in to account both the content and context of the data stored there,” he said.

He referred to the Australian Bureau of Statistics report on cloud usage in Australia (note this was recently released and covers the 2103-14 year) which shows a steady increase in cloud deployment for enterprises employing more than 200 people. Of those companies the threat of a security breach topped the list of cloud fears, with more than 30 percent of respondents nominating it as an obstacle.

He explained that even at enterprise level API’s from Google, Facebook, Twitter and more are being used on mobile endpoints to sign into enterprise clouds. While it makes it easier for the user, it increases the potential for confidentiality breaches - convenience can be abused.

Rajneesh talked about the three stages of safe cloud enablement.

  • Find all the cloud apps and services running in your environment and assess the risks. Netskope can provide compliance certifications, security and audit features, business continuity capabilities, and legal terms that define if an app is enterprise-ready or not
  • Understand activity and data level usage. Are there apps up/downloading personally identifiable information (PII) that should not be. What sensitive content do we have in our sanctioned cloud storage app, regardless of when it was uploaded? Detect anomalous behaviour that could signal compromised credentials, non-compliant behaviour, or even malware. Create activity audit trails following a suspected event
  • Secure. Rather than completely block apps, enforce granular policies like ‘Block sharing if it’s to someone outside of the company’ or ‘Encrypt any PII found in our sanctioned cloud storage app.’

Rajneesh explained that too many blocking systems produced false positives. “Let’s say that you have the word ‘Secret’ on your rules list. Traditional DLP will report that each and every time it appears but Netskope can ‘drown out that noise’ via machine learning and setting confidence levels – it gives you very fine grain control over data,” he said.

“Then there are apps installed on endpoints – most harmless enough but some can be dangerous in an enterprise environment. Netskope gives you precise control of apps, how they are used, and the context of their use,” he said.

“Netskope produces a kind of audit trail of metadata of all app and cloud interaction. It does this by redirecting all traffic from the endpoint device via the Netskope cloud – or you can have it on premise. There is noticeable addition of latency,” he said.

“Netskope sells its services via partners. In Australia we are economical from about 300 seats,” said Yu Jing Chen.


DLP and App security on end points are two burning issues that this software addresses. I was heartened to see it also worked with other DLP solutions like Symantec. It is all about confidence in using the cloud.

]]> (Ray Shaw) Cloud Sun, 02 Aug 2015 14:13:48 +1000
External battery maker confirms Safari most power efficient Mac browser External battery maker confirms Safari most power efficient Mac browser

Apple has long stated Safari is more power efficient than Chrome or Firefox, and now a third-party external battery maker for Macs confirms it.

For a long time now, I’ve exclusively used the Safari browser on my 2010 13-inch MacBook Pro and, since I upgraded, on my 2013 13-inch MacBook Pro with Retina display.

When it comes to Google products, I do use Gmail, which I find to be an excellent email system - despite the fact Google’s algorithms are reading all my emails - but I didn’t want to compound that by using the Google Chrome browser - even though it is very popular.

Look, it’s not as if I don’t have Chrome loaded onto my system as a backup - I just use it very, very rarely.

The same goes for Firefox - it’s installed, but it gets used even more rarely than Google Chrome.

One of the reasons for this besides simply being very happy with the Safari browser is because Apple had previously disclosed, some time ago now, that Safari was the most power efficient browser on the Mac OS X platform.

Apple makes this claim at the Safari page of its site, too. 

I can remember the claim being that using Safari gave two extra hours watching Netflix video compared to Chrome or Firefox - and as a notebook user who loves extra battery life, this is an irresistible claim.

I mean, Macs already have amazing battery life, but why use something that can shorten your battery’s efficiency and life?

Still, just because Apple says something doesn’t mean you should just believe it - or at least, many are happy to claim.

That said, I don’t just believe anything anyone says. I may have a tendency to believe people or companies that haven’t given me reason to disbelieve them in the past, but I still like to check things out on my own.

Now, while I haven’t done any hardcore testing, I’ve have noted in the past that if I did use Chrome or Firefox to browse various sites for whatever reason, as I normally use Safari exclusively, and forgot to close either of those two browsers, battery life was lower than I remembered it should be.

It is at that point that I usually remember Chrome and Firefox’s reported power hungriness and note how I’ve seen their wasteful power ways first hand.

Even so, it’s always nice when you get some third party testing that confirms not only Apple’s claims, but one’s own experiences.

And that has happened, with, a company that just happens to be selling a remarkable box that can power a MacBook Air for 13 hours straight and give 80 hours of extra power to your iPhone.

I’d never heard of this company before, and I’m definitely intrigued, as the BatteryBox sells for US $219.99.

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Currently, I have a Lenmar ChugPlug for my extra power needs, which is $90 cheaper than the BatteryBox, although because the 2013 MacBook Pro with Retina’s battery I’m using is still so damn good, I don’t have to use it that often - although I am very happy to have it if I need it.

Anyway, the GetBatteryBox people also noticed that the sole Safari user in the office got more battery life than everyone else, who used Chrome on their MacBooks, and naturally, they wondered why.

I don’t know whether they took notice of Apple publicly announcing on more than one occasion that Safari is more power efficient as the GetBatteryBox guys don’t mention that in their blog post.

But they do say they’re geeks who wanted to know what the score was, so they did some extensive testing that you can read about here, which in short clearly shows that, on the tests they did, Safari was indeed the most power efficient, running for 6 hours and 21 minutes compared with 5 hours and 29 minutes of usage with Firefox and just 5 hours and 8 minutes with Google Chrome.

There are plenty of interesting comments at the GetBatteryBox you can read, with people asking the test to be re-done in different ways, asking for the test to be done on Windows 10 machines comparing the brand new Edge browser to Chrome and Firefox too, and other changes, but in short - Apple told us the truth.

I have also been using Edge on a Surface Pro 3 and it looks very promising as a fresh start for Microsoft, which has been losing market share to Chrome and Firefox, but it’s a brand new browser compared to a mature and polished Safari and Mac OS X experience - and we’re talking two completely separate operating systems, of course.

So, if you’re using a MacBook, and you want the best MacBook battery life, Safari is the browser you want to use - and if you’re need an extended experience, it has a solid selection of extensions, too

So - which browser you use is up to you, but as with all things, the choices you make can definitely have powerful consequences!

]]> (Alex Zaharov-Reutt) Fuzzy Logic Sun, 02 Aug 2015 00:20:24 +1000
Windows 10 – Home and Pro differences and other FAQs explained–-home-and-pro-differences-and-other-faqs-explained–-home-and-pro-differences-and-other-faqs-explained Windows 10 – Home and Pro differences and other FAQs explained

Microsoft have updated its web site FAQs to make it clear which edition of Windows 10 users get. But in reading there are lots of other FAQs that have been updated over the past 24 hours.

The real question is what is the difference between Home and Pro?

For the most part the prime difference is that Home cannot join a domain (if you have a sever) – that is well Pro’s domain. Most small businesses without a server will be happy with Home as it supports Peer to Peer networking and Home Group to share files and printers etc.

Pro (and its volume licenced versions for enterprise) have several features not in Home.

These include:

  • Group policy management – centralised administration
  • BitLocker - a full disk encryption feature
  • Enterprise Mode Internet Explorer – centralised management and policy
  • Assigned Access 8.1 – app locking
  • Remote Desktop – connect to the computer from another on the network or via Internet
  • Client Hyper-V – lets you run more than one OS on the same PC using virtual machines
  • Direct Access - VPN-like technology that provides intranet connectivity to client computers
  • Azure Active Directory with single sign on
  • Business App store – an app store set up for an enterprise that restricts available apps
  • Enterprise data protection – controls what data can be copied or sent outside the network
  • Windows Update for business (central management by the system administrator)
  • Current Branch for Business – an software update service
  • And downgrade rights to Windows 8.1 or even 7

A full list of features of Home and Pro is here.

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Continuum questions

I noticed that on some older tablets Continuum was not activating automatically.

Continuum is available on all W10 editions by manually turning ‘tablet mode’ on and off through the Action Centre. Tablets and 2-in-1s with GPIO indicators (newer hardware built for 8.1 or later) can be configured to enter ‘tablet mode’ automatically.

Windows 10 Mobile

Continuum for phones will be dependent on the hardware. It is likely that only the latest handsets that also support HDMI output will run Continuum. Microsoft have confirmed the following will have W10 Mobile at launch – now proposed for November.

  • Lumia 430
  • Lumia 435
  • Lumia 532
  • Lumia 535
  • Lumia 540
  • Lumia 640
  • Lumia 640 XL
  • Lumia 735
  • Lumia 830
  • Lumia 930

It seems W10 mobile won’t run on handsets with 512MB of RAM (520, 630/35) and the phablets 1320 and 1520 are absent from the list.

Windows Hello questions

Windows Hello requires specialized illuminated infrared camera (Intel RealSense 3D) for facial recognition or iris detection, or a finger print reader which supports the Window Biometric Framework. The former will most likely be available as a standalone web cam as well as built into the device screen.

Xbox app

The ability to play Xbox games on your PC requires an Xbox Live account.

DirectX 12

Driver support is standard in Windows 10 but the graphic processor unit needs to support it as well – otherwise Direct X 10 applies.

64-bit support

To install a 64-bit OS on a 64-bit PC, your processor needs to support CMPXCHG16b, PrefetchW, and LAHF/SAHF. If the device is running Windows 8.1 in 64-bit mode then it will have 64-bit support. If it runs Windows 7 in 64-bit mode it may not.

During a clean install of W10 older CPUs may give the error message – Your processor does not support CompareExchange128. The 32-bit version does work. From what I can tell this affects AMD Opteron and Athlon 64X2 and earlier and Intel Core 2 processors or earlier. Ensure that you have the latest motherboard bios before trying to install W10 64-bit on older devices.

Unclear about activation codes

While your current Windows 7 and 8.1 activation code will initially work for the free upgrade a new code is generated after the upgrade that replaces the original one. Belarc and another app called Produkey will find the new key. So run either of these and make a careful note of the new activation key as the old one will no longer work. You will need this new key if you need to do a clean install.

Please note that if upgrading from an ISO (click for iTWires article) and you are asked for your activation key it usually means you are using the wrong ISO e.g. Home for Pro and vice versa.

If that is not the case it is then because you may have a different activation key to that recorded in the motherboard BIOS. The only cure is to pay for a new W10 and do a clean install.

]]> (Ray Shaw) Home Tech Sat, 01 Aug 2015 17:46:17 +1000
Garmin nüviCam GPS with built-in dash-cam – reviewüvicam-gps-with-built-in-dash-cam-–-reviewüvicam-gps-with-built-in-dash-cam-–-review Garmin nüviCam GPS with built-in dash-cam – review

Want a premium lifetime map and traffic GPS with a dash camera that records your drive and saves the file on impact? Garmin’s nüviCam fits that bill.

To be correct it is a 6” nüviCam LMT part number 010-01378-05 that at A$499 fits that bill.

To be fair having reviewed GPS units from Tom Tom, Navman, Garmin and others it is not as simple as sticking it to the car windscreen and driving around – each has its own interface and quirks.

For example, Garmin use HERE maps, as do Navman, but the presentation is very different – kind of ‘comic style’. Sure you can chose different styles, 3D, north up etc., but put this beside another brand and its no better or worse - just different.

And tail gating is out – it has a forward collision alert if you drive too close. If you doze off it has a lane departure warning – great for narcoleptics.

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The dash camera differentiator

Dash cameras are hot items. More and more evidence of wrong doing during a crash can mean the difference between insurance payouts – or not. It continuously records (in 1080 or 720p) and when the accelerometer detects an impact event it saves those moments before and after onto a microSD card along with speed and location.

You can also use the camera as a happy snapper to take pictures of evidence outside the car.

The camera also works as a proximity device – if you are too close to the car in front, or if you depart from the lane it will let you know. I got quite a few false positives – going over speed bumps etc. I could not find any way to adjust its sensitivity. Forward collision warning has a 50KM+ tolerance and lane departure has a 65KM+ tolerance.

It also has a Real Vision feature that displays an augmented reality view of the road ahead when approaching a destination. It displays an arrival countdown indicator on top of the video display when you approach certain destinations. I found that interesting but it needs more work.

When you mount it on the windscreen you need to align the camera to the correct road view. All easy to do.

The screen

It has a 6”, 800 x480, glass touch screen that befits the premium price. I found it crisp, clear, and sufficiently bright – perhaps one of the best GPS screens I have used. Touch was responsive – again crisp unlike those that use cheaper plastic LCD screens. It has pinch to zoom.

The user interface

If you have used Android you will recognise the back arrow and the rest is all intuitive. The voice (Karen – English) was clear and sufficiently loud. It had a mix of spoken turn by turn directions and landmarks like petrol stations.

Addresses could be added free style or you could use POIs.

POIs (limited testing)

You can find the address of businesses, stores, restaurants or other destinations as long as they are listed in Foursquare. When you use the Smartphone Link app you can also check-in on Foursquare and access more detailed information about the POI, including ratings, price range and hours of service.  I found this a little cumbersome to do this while the unit was mounted to the windscreen.

LMT – lifetime maps and traffic

It uses HERE maps and has lifetime updates via Garmin Express software for Windows or Mac. It also has speed camera and school zone warnings.

Voice command

Patchy - but then I say that about all GPS devices. Voice activated dialling – forget it. Set a destination – 20% of the time it got it partially right.


No issues pairing with Android, iOS and Windows Phone. Contact list is limited to 1000 entries. It worked well enough as a hands free phone.

Smartphone Link - only for Android and iOS (not tested)

It will use a smartphone’s existing data plan to share information — such as where you parked, POIs and your destination. With the Smartphone Link app, you can conveniently send locations and addresses from your phone straight to your nüviCam. Smartphone Link also gives you access to Garmin Live Services, useful for real-time information such as weather.


About 30 minutes – it is not for pedestrian use.


I really liked the windscreen mount – it has a suction cup for the glass but uses a magnetic connection to the GPS – very nice and easy to remove from the mount. The mount powers the GPS via a proprietary cigarette socket charger that outputs 5V, 2A using a mini-USB and the thick cable acts as the receiver for traffic information – presumably from SUNA.

It looks like a premium product.

Rear camera

It has the option to add a $199 wireless backup camera – BC 30. Professional installation is recommended but it is also DIY if you are so inclined.


Great unit – the dash cam makes it one of the best although you can get this feature from other makers as well. It at A$499or that. one of the best. Its not cheap but lifetimie maps and trafffic y to do.e. ar.uts - or s not cheap at A$499 but lifetime maps and traffic make up for that.

The question is whether you need a dash cam – if not you can get a 5” LM GPS from about $160.

]]> (Ray Shaw) Mobile devices Sat, 01 Aug 2015 14:55:07 +1000
PHOTOS: New-Tech ’15 tech, audio and AV show in Sydney 1 and 2 August’15-a-tech-audio-and-av-show-in-sydney-1-and-2-august’15-a-tech-audio-and-av-show-in-sydney-1-and-2-august  PHOTOS: New-Tech ’15 tech, audio and AV show in Sydney 1 and 2 August
Did you know there’s a tech show in Sydney this weekend, 1 and 2 August 2015 at the Sydney Showground at Olympic Park?

A three-day tech show is underway in Sydney, starting Friday 31 July, which has now passed, and will continue today and tomorrow - 1 and 2 August 2015. 
Dubbed ‘New-Tech '15’, the show is being put on by the Chester Group - a company I’ve never previously heard of but which puts on various shows judging by the company’s website,  which says ’Leaders in High Performance Home Audio, New TΩechnology & Speciality Consumer Shows’. 
The company’s description says Chester Group is ‘dedicated to the well-being of the industries we represent, and the pleasure, opportunity and knowledge our shows bring to our many visitors; general public and industry members alike.’
Its latest event is New-Tech ’15, which Chester Group says is ‘packed with interactive exhibits, superb highend audio sound lounges, home cinema and home entertainment demonstrations, the finest in digital photo imaging, new science and technology, satellite navigation, mobile/in-car entertainment, eco-friendly & leisure technologies.’ 
The marketing spiel continues with the statement that New-Tech is ‘a show for all the family and for all ages.’
While the site for New-Tech '15 show mistakenly says ‘This Event Has Passed’ at the top of the page, presumably this is simply because the date of the event’s first day has been reached, there are still two more days to go, which I’m telling you about! 
The show is inside Hall 5 at the Sydney Show Ground Exhibition Centre, Sydney Olympic Park, and you can reach the show either by public transport - trains or buses - or you can drive to the site and check the show out. 
Although you’ll get a printed 32-page show guide when you arrive, you can check out the digital version of the show guide before you go at this address. 
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I discovered the show thanks to Bose, which invited me to visit the show and check out its product range on its snazzy stand. 
Bose representatives took me through its range of Wi-Fi enabled multi-room speaker systems which are all the rage from various vendors at the moment, although the Bose stand had most of Bose’s major products, from its legendary QC noise cancelling headsets, its more affordable Bluetooth speaker range, its multi-channel sound systems and consoles, outdoor speakers, in-ear headphones and more. 
But I do wonder why I heard about the show from Bose rather than from the show’s media relations people. 
The show has been advertised on radio, but I haven’t heard any ads on the commercial station I’ve been listening to. 
Now, unfortunately the show is not free to attend - you do have to buy tickets to go, but as a high-end show with plenty of stands showcasing the latest technologies, it’s a nice way to spend a day looking at the latest, greatest and very impressive AV and tech equipment, and tapping into some pretty serious knowledge from some very clued-in people. 
You can find ticket prices and information at the New-Tech tickets page here, but if you buy online, you’ll get a discount. 
The normal price for a 1 day pass purchased on the day upon arrival is $28, but if you buy online you’ll save $5. 
You can also buy a 2-day pass and save $8 by buying online. 
Children 15 and under are free when accompanied with a paying adult, while student tickets at even lower prices are on offer for those with a valid ID card. 
Opening times for Saturday are 10am to 6pm, while on Sunday it is 10am to 5pm. 
Here are just a few photos of stands at the show, which you can see below, but as always, there’s nothing like being there for yourself to see everything on offer with your own eyes!
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]]> (Alex Zaharov-Reutt) Home Tech Sat, 01 Aug 2015 00:49:00 +1000
Presto and Netflix promote august August 2015 content Presto and Netflix promote august August 2015 content

An august selection of content is coming to Presto and Netflix in the month of August, giving fans of either service a sweet selection of shows.

Before we get there, however, Presto announced the availability of haunting period drama Penny Dreadful on its SVOD service earlier this month, starring Timothy Dalton as Sir Malcolm Murray dealing with the likes of Frankenstein, Dorian Gray and others, with all eight episodes of Season One available now.

Aside from Bond alumni Dalton, former Bond-girl Eva Green is also a cast member, with Rory Kinnear from Bond’s Skyfall also talking part, as well as Billie Piper of Doctor Who fame, alongside Reee Carney and Helen McCrory who both starred in Harry Potter.

That along with a series of other zombie, vampire and horror-themed content is available now on Presto, but what about that August selection?

Presto in August

Presto will feature A Place to Call Home seasons 1 and 2 on 21 August in an SVOD exclusive.

Also arriving is Glee Season 5 from 2 August.

Louis C.K. adds season 4 to its line-up from 19 August.

Then ‘The Affair’ will start on 10 August, a show that was the winner of the 72nd Golden Globe Award for Best TV Drama

The aforementioned vampires and zombies content also includes ghosts and werewolves, with The Walking Dead, Trueblood and Carnivale as Presto exclusives, alongside, American Horror Story, Angel, Buffy the Vampire Slayer, Haven, Roswell and The X-Files.

In the ‘Thoughtful, Engrossing Adult Drama’ category, Presto exclusives include Six Feet Under, Big Love, Angels of America, Empire Falls, Grey Gardens and Mildred Pierce.

Non-exclusive content includes The Americans, The Slap and Rectify.

The ‘Behind the Camera’ category includes 21 Years: Richard Linklater, Not Quite Hollywood, After Porn Ends, Joan Rivers – A Piece of Work, The Real History of Science Fiction and Annie Liebovitz – Life Through a Lens.

Modern Australian TV Classics include Wentworth, Love My Way, The Devil’s Playground, Rake, Tangle and Summer Heights High.

Presto Movies and Presto Entertainment subscribers will also get a stack of new movies in August, including The Boxtrolls, Crazy, Stupid, Love and Pixar classics A Bug’s Life and Monsters Inc.

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Netflix in August

On the Netflix side of the SVOD fence is also a stack of content.

These include new Netflix originals Club be Cuervos Season 1, starting 7 August, Demetri Martin Live from 14 August and Narcos from 28 August.

New Netflix content for kids includes Project MC2 from 7 August, Ever After High: Way Too Wonderland from 14 August and Dinotrux, also from 14 August.

New tales of American suburbia include American Beauty, Forrest Gump and Nashville Season 2, all from 31 August.

Content about Doctors, as such, includes ‘A Young Doctor’s Notebook’ and completely separately, Doctor Who Season 8, both from 31 August.

Inspiration for Success can be found in the movie Hoop Dreams, available now, Motivation 2: The Chris Cole Story from 6 August and Living on One Dollar from 31 August.

Mind boggling theories are ready to boggle your mind with the Da Vinci Code available now, and both Minority Report and Zodiac from 31 August.

Harry Potter fans can also be Happy Potter fans with Harry’s Chamber of Secrets and Philopsopher’s Stone available now, and then Prisoner of Abakan and Goblet of Fire both available from 31 August.

Netflix is also wishing ‘Happy Birthday to Aussie Hunks’ with A Perfect Getaway, Clash of the Titans and Wrath of the Titans all available now.

The people at Stan don’t think it’s important to email me with content coming up so I’ve no idea what Stan is offering in August, but now you know what Presto and Netflix have in store at your televisual SVOD door!

]]> (Alex Zaharov-Reutt) Entertainment Fri, 31 Jul 2015 12:33:10 +1000
Windows 10 – day 1+ and upgrade experiences are all good–-day-1%20-and-upgrade-experiences-are-all-good–-day-1%20-and-upgrade-experiences-are-all-good Windows 10 – day 1+ and upgrade experiences are all good

Having spent a day upgrading a mix of Windows 7 desktops, Windows 8.1 tablets and doing a clean install let’s just say I was happy with the outcome.

There were no surprises, no disasters and in every case the devices seemed to work faster.

There are two tricks to this. First is preparation and iTWire has a good article here. READ IT.

I cannot stress enough that you need to remove third party antivirus programs, especially those that substitute the Windows firewall with their own. I upgraded one leaving Norton 360 in place and the time went from say 30 minutes to about 90 minutes – I suspect the AV software is checking everything. To double check I reverted back to Windows 8.1 (an option), removed Norton 360 and then ran the upgrade again where it took 30 minutes. Then I reinstalled Norton 360 but note that as the Edge internet browser does not support extensions yet Norton does not work with it - Firefox, Chrome etc., are fine.

Before you push the button to upgrade make sure you have at least 16GB of free disk space for a 32-bit install and 20GB for a 64-bit install. While my recommendation for Wise Disk Cleaner stands you can also make more space by using the Disk Cleanup tab in hard disk properties – it will remove Windows.old installs.

If you don't have enough space try removing as many prgrams as you can, moving pictures and files to USB etc. Otherwise you are in for a clean install - this is most likely on 16 or 32GB devices.

The other trick is to download and create an ISO image file to do the upgrade – especially if you have more than one device to do. iTWire has instructions here. One other point is that you may need to prepare different USB/DVD if you have a mix of Windows Home and Pro as the upgrade only allows like for like – if the upgrade asks you for an activation key you know you are using the wrong version. You can also download 32 and 64-bit versions and put them on an 8GB USB.

So after 30 minutes or so you get – wait for it – something that looks vaguely like Windows 8.1 with a Start Menu. This is a really important point – there is no hype or hoopla. It its basic form it is just an operating system that makes Windows 8.1 what it needed to be – the foundation for the next era of computing. You can read about all the bells and whistles at iTWire here. Make no mistake however this is about setting the platform for more than 1 billion devices (if you count Internet of Things that could be many times more) to run a unified operating system and applications.

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Most of this article relates to doing an in place upgrade. In other words you have a Windows 7 or 8.1 device.


Windows 7 only required a local user/administrator account. Windows 8.1 preferred that you create a Microsoft Account as well so if you upgrade that account will carry over. The paranoid will be pleased that there is no need to use the Windows account but it is better to have one.

Express Settings or not – at installation time

I recommend that you not use the default express settings and instead select ‘Customisation’. Regardless of which method you use you can alter these later in the Settings, Privacy Tab.

On the first page of Customisation turn off Personalisation; Typing and inking data; Let apps use your advertising ID; and location.

On the second turn off all items under Connectivity and error reporting.

The start menu

The start menu has returned - not entirely as Windows 7 users would know it. But change and progress are not bad things and Classic Shell will have a W10 version soon if you must have a Win 7 style start menu.

In desktop mode (with a keyboard and mouse) it displays items on the left top based on frequency of use. In the bottom left is File Explorer, Settings (Control Panel is burried there), Power and All Apps.

There is currently a 500 item limit that may affect users with complex start menus and lots of programs/apps but a fix is coming.

You can drag the start menu to almost any size and pin and unpin tiles by right clicking on them. Suggest you clean up all the useless ones.

In the future the start menu will also recommend new apps based on your use.

Cortana and Search

As bitterly disappointing as it is – Cortana is not yet Aussie enough for us. I am told it could be a matter of weeks! You can get it working by selecting either UK or US locale and language.

However I really like the search feature from the task bar – for example if you want to find Paint (with is normally under Apps, Windows Accessories all you do is type Paint and it will find it on the device or go to the web. I think the search bar will become my best friend.


Edge is work in progress, I like its clean lines and features such as reading mode. I have had no issues with it except it does not support extensions so AV will not work with it.

Taskbar and importantly New Desktop (Task View)

Probably the most noticeable feature (yes it was introduced in W8.1) is the task bar. You can right click on any active icon and close it or pin it to the taskbar.

In the task bar – near the search icon is ‘Task View’. Simply put it allows you to create multiple desktops and switch between them. For example you may have one with Outlook and Word and another with Excel, and another with Edge etc. I like this! Alt Tab still works to show open Windows.


The right side of the task bar – next to the clock – has a new notifications icon which does the same as iOS, Android and Windows Phone – brings up lots of useless notifications. It is handy for system notifications – things that did not print etc.

Under Settings, System, Notifications and actions I suggest you turn off those you consider time wasters.

Windows Defender

Windows Defender comes as part of the operating system. I am of two minds about it. I don’t doubt that it does a good job and it orton polay together./od job and its probably better than nothing. I am tempted to use it over Norton 360 until Edge and web. is probably better than nothing. I am tempted to use it over Norton 360 until Edge and Norton play together.

If you use a VPN

You may get an error message "Please click "Reinstall TAP Driver" ...

Download and install the latest TAP driver from here. Make sure to right click the installer for the TAP adapter, and select Run as administrator.

Where is Control Panel

Settings replaces control panel but it is still there under Apps, Windows System, Control Panel for traditionalists. Almost all the old desktop commands are still there under the App and appropriate Windows heading.



I like it. Other reviewers like it. I have had no issues so far and don’t expect to. Yes it safe to upgrade.

]]> (Ray Shaw) Home Tech Fri, 31 Jul 2015 12:14:08 +1000
VIDEO: World Phone launches globally with 10,000+ pre-launch users VIDEO: World Phone launches globally with 10,000+ pre-launch users

World Phone is a VoIP app delivering superior voice comms and a cost-effective and immediate means to truly solve the mobile global roaming issue.

Although the world has plenty of voice VoIP apps such as Skype, FaceTime, Viber and many others, World Phone does things a little differently, delivering business-class comms at low prices while letting users retain an ongoing identity in the form of their phone number.

So, what is World Phone? Norwood Systems says it is ‘an award-winning, revolutionary communications app for international travellers that harnesses the ‘sharing economy’ to provide access to high-quality low-cost telecommunications providers around the world,’ and is ‘especially suited to addresses the needs of international travellers with exacting communications requirements, and a desire to continue conversing with contacts beyond the travel period.’

In addition, World Phone ‘disrupts the personal mobile roaming experience by providing tight integration to high-quality fixed line networks worldwide, delivering much lower-cost per-minute calling (up to 80% lower than corporate plans) and clearer audio to the end-user, while introducing completely novel features, such as effortless in-app provisioning of local numbers when travelling – all without needing an additional SIM.’

And now, it is officially available for download on the iOS App Store for iPhone 5, 5c, 5s, 6 and 6 Plus users, as well as the iPod Touch and iPad, the World Phone app has already acquired over 10,000 pre-launch users. An Android version is due in Q3 this year. 

Norwood reports that pre-launch test marketing showed a significant effect and early evidence of ‘viral’ sharing, at very competitive cost per user acquired.

Developed in Australia by an Australian company and now selling globally, Norwood is naturally proud of its success, with over 10,000 users already on board and initial Facebook digital marketing campaigns giving a reach of over 2,500,000+ users for campaigns along with 2000+ likes and 150+ shares, with ‘viral’ like sharing of both ads and the product.

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Norwood Systems CEO and founder, Paul Ostergaard, noted the global launch of World Phone was a significant milestone for the Company, with pre-launch customer interest running high, and said: “Just about every frequent traveller can tell you stories about global roaming ‘Bill Shock’. This is a well-known issue globally, that we feel World Phone provides a superior solution to for travellers with a need to retain high value connections whilst travelling.

“Whilst there are options involving swapping SIM cards and the like, the fact is any travelling user seeking to make high value connections whilst travelling, such as for future business relationships, will tell you straight away it is unacceptable to be available one day on a certain number, then on a different number the next depending on what SIM they happen to have inserted.

“World Phone solves this issue simply and effortlessly with very high call quality. We are already seeing that one of the most popular In-App purchase options is the ability to instantly purchase and provision a personal local phone number in some 70+ locations across the globe. The World Phone user is then reachable on that number immediately via World Phone,” Mr Ostergaard concluded.

Norwood says World Phone has proven to have early highly popular appeal in certain locations, with Middle Eastern locations in particular showing strong take-up. Despite only just officially launching today, World Phone has already entered the Top 10 most downloaded in the Travel category on the Apple App Store in 11 countries to date, while in-app revenues have already begun for World Phone, demonstrating customer satisfaction with the platform after the initial trial period.

Norwood will now move to build upon the success of pre-launch test marketing with up-scaled digital marketing activities, and the seeking of partnerships with potential Brand Ambassadors worldwide.

iTWire attended a presentation by Norwood Systems Ltd which we video recorded for iTWire readers and viewers, with that presentation embedded below.

]]> (Alex Zaharov-Reutt) Telecoms & NBN Fri, 31 Jul 2015 11:04:59 +1000
Telstra to sell Genesys cloud-based call centre system Telstra to sell Genesys cloud-based call centre system

Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.

The clumsily named ‘Telstra Cloud Contact Centre – Genesys’ will be available in September to Telstra’s business, government and enterprise customers.

Announcing the deal, Telstra’s Philip Jones said it will “provide access to the very latest contact centre technologies needed in this new age of digital communications. It allows organisations to increase engagement and interact with customers through their communication channel of choice.” That is often nowadays called ‘omni-channel’.

Jones said these channels include contextual web chat, mobile and fixed-line communication, all backed up by smart analytics. Hosted in the cloud, there will be three solutions available, Business Edition, Premier Edition and Interactive Voice Response (IVR) Self Service.

“In today’s competitive environment, successful companies will be those that anticipate their customers’ mindsets and transform how they connect with them by personalising communications across all available channels – not just voice,” said Jones.

“Research tells us 89% of consumers use at least one digital channel when prospecting, with an average using three.” (The data is from Accenture’s Global Consumer Pulse Research 2013). “We’re able to offer organisations a holistic view of their customers across all mediums.

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“Because it’s a complete cloud-based solution, customers will also be able to easily manage peaks in demand and unexpected events. For example, a retail customer delivering an aggressive online marketing campaign that generates a significant increase in customer enquiries.

“Within minutes, it will now be able to increase agent resources to meet this demand. Cloud Contact Centre lets you easily choose to re-direct calls to other locations to ensure the right call is answered by the relevant agent around the globe.”

Paul Segre, President and CEO of Genesys, said Telstra will help it extend beyond enterprise customers into the mid market in the Asia Pacific region.

“Through this partnership more customers will have access to leading contact centre technologies featuring low up-front capital requirements, simple deployment, high levels of security and responsive scalability,” Segre said. “We are bringing world-class customer experience solutions to a wider range of organisations.”

Genesys is based just south of San Francisco. It has annual revenues of US$850 million.

]]> (Graeme Philipson) Cloud Fri, 31 Jul 2015 10:49:50 +1000
Paragon updates HFS+, ExtFS utilities for Windows 10 Paragon updates HFS+, ExtFS utilities for Windows 10

Paragon Software's Paragon HFS+ for Windows and Paragon ExtFS for Windows have been updated for Windows 10 compatibility.

Read/write access to HFS+ (Mac) and Ext2/Ext3/Ext4 file systems under Windows is made possible by Paragon HFS+ for Windows and Paragon ExtFS for Windows.

HFS+ for Windows (US$19.95) works with HFS+ and HFSX (case sensitive) partitions on APM, GPT and MBR drives, and supports journalling.

It allows automounting as well as management via the Disk Management console, and comes as a unified installer for 32 and 64-bit systems.

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ExtFS for Windows (free for personal use) makes any Ext2/Ext3/Ext4 drive work as if it were a regular Windows drive and with similar performance.

Chinese, Korean, Japanese and Russian characters are supported.

ExtFS for Windows Pro (US$19.95) adds support for Logical Volume Management and provides wizards for formatting and partitioning.

"Paragon Software is proud to be the first software developer to implement a full set of drivers with complete read and write access to partitions of all popular file systems," said Paragon Software CEO Konstantin Komarov.

"Paragon's HFS+ for Windows and ExtFS for Windows are the highest performing solutions in the industry today and we are happy to offer it now to all Windows 10 users."

In related news, Paragon has released a free preview edition of Paragon Hard Disk Manager for Mac. This software provides disk management and backup of multiple disk formats and file systems under OS X, and beta testers will be granted a 30% discount when the finished product is released later this year.

MBR, GPT and hybrid GPT+MBR partitioning schemes are supported, along with the HFS+, NTFS, FAT, exFAT or ExtFS file systems.

Partitions can be resized and converted to a different file system. Boot Camp partitions can be resized or moved to another Mac.

Paragon Hard Disk Manager for Mac supports Core Storage and works efficiently with Fusion Drives.

]]> (Stephen Withers) Storage Fri, 31 Jul 2015 09:28:51 +1000