TIO says cap does not fit on phone plans

Stuart Corner
Tuesday, 03 October 2006 13:20

IT Policy - Regulation

He added: "Most people rely on advertising material and what they are told at the point of sale when they buy something. They seldom pay much attention to written terms and conditions."

• Announcements

If the TIO finds that a provider gave a customer inadequate or misleading information about the terms and conditions of a product marketed as capped, unlimited or free, it may direct the provider to: waive excess charges; release the customer from their contract; or take appropriate action to ensure the customer is no worse off financially.