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Queensland abandons IT shared services model

IT Policy - Government Tech Policy

Queensland Premier Anna Bligh yesterday revealed the state would abandon its centralised IT shared services model as its exclusive structure for delivering IT services in the wake of the Queensland Health payroll disaster and damaging revelations of widespread problems in associated programs.

Queensland Premier Anna Bligh yesterday revealed the state would abandon its centralised IT shared services model as its exclusive structure for delivering IT services in the wake of the Queensland Health payroll disaster and damaging revelations of widespread problems in associated programs.

'The Queensland Government will abandon the one-size-fits all shared services model as the exclusive model for corporate services across the whole of Government,' Bligh said in a statement. 'The whole-of-government IT provider, CorpTech, will be overhauled to better match agency needs - this will include an assessment of which agencies are best served by their own technical services.'

 

Yesterday the state's Auditor-General Glenn Poole handed down a landmark report into the payroll debacle, as well as three other massive state government technology consolidation projects.

At the root of the Queensland Health payroll nightmare '” which has continued to dog Bligh's premiership due to a string of Health staff not being paid on time or sometimes at all over the past few months '” is the fact that CorpTech, Queensland Health and prime contractor IBM significantly underestimated the necessary scope of the project.

The report stated the project also had poor governance structures and had significantly blown its initial budget.