A key intent of the strategy is to break down the departmental silos that presently hold government information and services used by the public and present these in ways that match how the public uses them.
"The strategy is built on a vision that our interactions with people, businesses and the community will occur seamlessly as part of everyday life," it says. "People will easily access and automatically receive a range of services streamlined from across government and tailored to their individual needs and preferences."
It argues that, to date, government use of ICT has been largely agency-focused and says that, while the recent ICT Reform Program and coordinated ICT procurement arrangements have improved integration, cooperation and transparency, "Now it is time to take the next step towards greater productivity and more streamlined interaction within the APS and between government, people and business."
The strategy identifies three 'priority action areas': delivering better services, improving the efficiency of government operations and engaging openly with all stakeholders.
However the strategy is lacking information on any specific actions or measurable outcomes. Each priority action area has an associated " How we know we have succeeded" section but these indicators are, with one or two exceptions, spelt out only in general terms.
For example, the section devoted to open engagement list as the success measures:
- Government services and policies reflect the needs of local communities;
Government services span agencies, jurisdictions, and the community and private sector;
- Industry and research organisations actively contribute to the development of new services and policies;
- New services and policies are better informed;
- Published government data generates greater economic value.