Announcing the appointment, Ninefold Chairman and co-founder, Peter James, said that “team fit, business expertise and technical competence,” were critical to Ninefold, and the company operated a “nimble organisation and appoint strategically as required.” He said Black brought considerable project management and process control experience to Ninefold.
James said Black held responsibility for delivering Ninefold’s “high quality self-managed cloud infrastructure services to customers, day-to-day management of its local support team across all channels, including telephone, email, Twitter, LiveChat, and communications with a range of stakeholders, including customers, third party service providers, carriers and vendor partners.”
Black has 14 years’ experience in service delivery, vendor management, risk management and problem resolution at Harvey Norman, EDS Australia, IBM Global Services Australia, Fujitsu Australia and Computeraid (UK).
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