Robert Hillard, Deloitte National Technology Lead Partner Consulting, announced the appointment of Maickel Sweekhorst to the position. Sweekhorst joins Deloitte from Capgemini, when he was Vice President and Managing Director FS Australia/NZ.
Commenting on his appointment, Sweekhorst said that, as companies increasingly competed in a global playing field they needed to “transform into service oriented enterprises collaborating with partners in an eco-system if they are to improve their market share.”
According to Sweekhorst, companies need to decide whether to become differentiators or “factories aiming for operational excellence.”
Hillard said it was this approach to transformation that had defined Sweekhorst’s 25-plus year career in project management, advising IT departments and realising IT solutions. “For the past 12 years he has mainly focussed on financial services, their productivity improvement and business alignment.”
Sweekhorst said that in financial services the winners would be those that were able to deliver a “good experience for every interaction with customers, regardless of channel. They are able to do this best if they leverage the value of their data."