Chris Morris, associate vice president, cloud technologies and services with IDC Asia Pacific, told delegates to an IDC conference on cloud computing last week: "When we look at IT service delivery over the next three years we definitely see a hybrid environment. Your supplier portfolio will be transformed. You will have non ICT vendors, you will have telcos, you will have all sorts of people you will be dealing with and that you will have to manage relationships with.
"The next generation of the IT workforce will need more people in an organisation that can manage those relationships. The technology roles will shift to the service provider organisations...You won't need nearly as many technologists in 2015 as you had in 2010 and 2011."
Morris said that sourcing of services and management of services would become central to the ability of IT departments to manage the deliver of IT services to the enterprise.
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Morris told iTWire that this shift in skills requirements was likely to favour women IT professionals who were often better at managing relationships than their male counterparts.
He predicted: "By 2015 the percentage of enterprise systems that will be managed by third party providers will double and the management an organisation does will be contract management, management of SLAs and the management of those vendors overall.
"They will have acquired a whole range of different skills to do that. What might have been 80 percent IT technologies and 20 percent management might be 60 percent and 40 percent.
However, he said another aspect of this trend could see enterprises losing needed skilled IT staff because of their jobs being deskilled.
"We had one organisation in North Sydney that moved a lot of their services to Amazon Web Services and the sys admins did not like that because all they could to was put in a request to AWS to get things changed. They could not actually change things themselves. So half of them left to work somewhere else."
