Australia's big three telcos hit with massive outages www.catinhell.com Featured

Optus and Vodafone mobile customers and Telstra ADSL users have all been left in the lurch this afternoon, with all three telcos experiencing major outages leaving users without vital access.

The mobile outages appear unrelated - Vodafone said in a statement its network outage had been caused by a failed transmission link in Western Australia while Optus said it was unclear what was affecting its network.

"We've just had confirmation that we're currently experiencing some network issues," Vodafone wrote on its Facebook page.

"We're working to restore these issues as soon as possible and we'll keep you updated throughout.

"Our engineers are working hard to restore services. We're very sorry for the inconvenience and we'll update you again within the hour."

Meanwhile Optus tweeted, "[For] Those customers affected, please turn your phone off and then on. This should fix the problem. We apologise again for the inconvenience."

It appears the issues with both telcos have now been resolved at time of writing.

At this stage it is unknown exactly how many people were affected but various reports and Tweets are showing disruptions right across Australia.

The issue also affected customers on telcos who use Optus' network, such as Amaysim and Virgin Mobile.

Telstra hasn't been immune either- a hardware failure today resulted in an ADSL outage for thousands of Melbourne customers.

“Since 2.15pm, a hardware failure at the Windsor Exchange has impacted a number of ADSL services across inner Melbourne and the south eastern suburbs,” a Telstra spokesman said.

“A technician is expected to arrive at the Windsor Exchange within the hour to replace the faulty hardware and restore services,” he said.

That problem has since been fixed.

FREE WHITEPAPER - REMOTE SUPPORT TRENDS FOR 2015

Does your remote support strategy keep you and your CEO awake at night?

Today’s remote support solutions offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards.

It is imperative that service executives acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support.

Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits.

Which product is easiest to deploy, has the best maintenance mode capabilities, the best mobile access and custom reporting, dynamic thresholds setting, and enhanced discovery capabilities?

To find out all you need to know about using remote support to improve your bottom line, download this FREE Whitepaper.

DOWNLOAD!

David Swan

David Swan is a tech journalist from Melbourne and is iTWire's Associate Editor. Having started off as a games reviewer at the age of 14, he now has a degree in Journalism from RMIT (with Honours) and owns basically every gadget under the sun.

Connect