IP PBX vendor ShoreTel enters Australia

Stuart Corner
Tuesday, 16 January 2007 07:26

IT Industry - Strategy

They are asked to score their IP telephony vendors across nine categories-value, technology, VAR expertise, management tools, customer service, solution experience, product features, ease of installation/troubleshooting, and overall performance. ShoreTel claims that "With only one exception, ShoreTel's lowest mark was higher than the highest mark given to Avaya, Cisco, and Nortel in any category.

Robin Gareiss, Nemertes executive vice president and senior founding partner, was quoted by ShoreTel saying: "IT executives say ShoreTel's products are easy to implement and use, and as a result, their overhead costs are low and the value is high." She added: "It's rare to have a single vendor dominate ratings in any technology category for three years in a row."

The Nemertes report is available on registration, but at no cost, from ShoreTel here.