Dimension Data offers globally video system management service

Stuart Corner
Monday, 31 October 2011 14:13

IT Industry - Strategy

Dimension Data has unveiled what it claims to be "the first truly global' managed services for visual communications."

According to Di Data, businesses - particularly global organisations - have realised that they need the support of a partner to ensure the smooth and efficient adoption of their video systems, and a return on their investment. "User adoption and usage is the number one challenge facing organisations that have invested in video systems," it says.

According to Terry Dwyer, Dimension Data's director, visual communications, "Just keeping the lights on with video requires massive investments in the necessary management platforms, systems, expertise and experience. While it's possible for organisations to handle video in-house, it's very costly, time consuming, and extremely burdensome for companies that don't manage video as a business'¦With Managed Services for Visual Communications, our clients can now offload their entire video estate to Dimension Data to manage, rather than use multiple small, local AV companies."

He added: "In the past 18 months, we've seen a dramatic rise in interest in video in general. Many of our clients are re-evaluating their video strategies and beginning to plan and deploy large-scale visual communications strategies. However they want a single provider to support their needs globally. We thus made the decision to invest in and expand in order to support video globally, since we already had the global footprint, and the services and certifications to support our clients."
 
For the Australian market, Robert Weddepohl, general manager, converged communications for Dimension Data Australia said: "We will now be able to offer a cost effective 24-hour dedicated video help desk service specialising in ensuring the end user has the best visual communications experience every time they make a video call. No more waiting on general IT helpdesk support. Dimension Data video specialists will respond immediately to any conferencing request made by the 'non-technical' end user."