I'm about to say goodbye to dropped calls, calls that don't connect, weird connection delays and echoes on the line forever. I'm going back to a crystal clear telephone service which has worked well for the better part of a century now.
I'm moving forward back to the past.
Now, I don't want to go too far and draw too long a bow between the experience of one telephony user with internet telephony and extrapolate that to the entire VoIP universe. There are countless individuals and organisations who are entirely satisfied with their experience using various combinations of the broad family of internet telephony, IP telephony and Voice over IP solutions (they each have slightly different definitions '” and then there's 'unified communications').
But I will say this.
Voice communications is rapidly becoming a commodity in our highly digitised society '” a service that is gradually trending towards being free, provided through telecommunications connections (fixed or mobile) which you primarily use for other purposes. Find me an iPhone or Android user who primarily uses their smartphone for voice calls these days. They're becoming a rare breed.