The Sydney resident said he was 'appreciative and humbled' by the support and coverage Vodafail had achieved, but that it represented a 'testament' to customers' complaints and contributions.
'We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees and each other. We cannot personally resolve any of your issues but we can keep you informed and direct you to the right people,' he said.
The sentiments represent somewhat of a change from the initial approach Brimo took to the site. On 16 December he described Vodafone (VHA) as 'a useless company', 'a sorry excuse for a company' and VHA's network upgrade efforts as 'too little, too late, most likely'. He also encouraged all of his readers to contact sector watchdog, the Telecommunications Industry Ombudsman, with their problems.
Since that time, several senior VHA executives '” including Dews '” have publicly apologised for the company's problems, which have seen some customers experience dropouts, delayed delivery of SMS messages and more, and the company has committed to investing in its network to resolve the headaches.
Image credit: Rob Owen-Wahl, royalty free
