A spokesperson for the law firm did not immediately return a call tonight asking for further details of its intentions, but Piper Alderman has published a brief statement on its web site asking for Vodafone customers to register to take part in the action.
'Calls dropping out, reception issues, poor data performance - this is not what Vodafone customers signed up for,' the site states. 'Vodafone, however, has continued to charge customers on its mobile plans, without providing the service it promised.'
'Customers who signed up with Vodafone over the last three years may be entitled to compensation if they were misled into signing contracts or if Vodafone did not live up to its end of the bargain.'
The firm said it was investigating a class action against the telco to recover losses suffered by customers over the past three years '” 'plus interest'. In addition, it promised customers who agreed to take part in the legal move that there would be 'nothing to pay' unless compensation was won from the telco.
A Vodafone spokesperson issued a statement tonight noting the telco was aware of Piper Alderman's move. 'The most important thing we can do is to remain focused on improving our customers' experience of our network, and keep working with our customers, individually, to understand their experience, resolve it and make it up to them,' they said.
