HP and Alcatel-Lucent team for unified comms

Stuart Corner
Tuesday, 25 May 2010 10:24

IT Industry - Strategy

HP will provide implementation services for Alcatel-Lucent's unified comms offering, and will use Alcatel-Lucent UC products to deliver industry-specific UC applications under an extension of their alliance announced last year.

The two companies say: "this agreement enables HP and Alcatel-Lucent to deliver and market end-to-end [unified communication and collaboration] solutions to clients. These solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services."

The offerings include:
- migration from multivendor and legacy PBX to an IP voice integration layer that uses Alcatel-Lucent's open IP telephony architecture for UC&C;
- automated workflow and workload within business processes to reduce operational costs by increasing the effectiveness of all enterprise-wide resources and superior customer service with HP and Genesys intelligent workload distribution;
- industry applications for UC&C that demonstrate a streamlined approach to reducing costs and improving efficiency, such as Digital Hospital.

For migration services, HP will use the Genesys Customer Interaction management platform, UC connect solutions and the Alcatel-Lucent OmniTouch Instant Communication Suite and IP telephony offering – the OmniPCX Enterprise. For industry applications HP will use Alcatel-Lucent's Advanced Communication Server to provide an enhanced, open UC&C integration layer across industry domains, including healthcare, financial services, utilities and government.

These offerings will be built on HP's UC&C consulting services, claimed to "take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education." They may be implemented on a customer's premises or via an outsourced operating model.

In June 2009 HP and Alcatel-Lucent announced a ten-year global alliance to develop and jointly market solutions that they said would "transform communication networks into converged, next-generation infrastructures," for service providers and enterprises with the aim of generating billions of euros of new revenues. HP also undertook to transform and manage Alcatel-Lucent's IT Infrastructure.

They committed to providing "all required investment supported by dedicated business development and sales resources," to their alliance.