HP expands consultancy offerings for telcos

Stuart Corner
Tuesday, 04 May 2010 17:36

IT Industry - Strategy

HP says it has introduced an expanded set of consulting services to help telecom companies transform their businesses to improve the customer experience, streamline operations and accelerate service creation.

Specifically, HP says it has added new consulting capabilities, hired more consultants and enhanced its core methodology with expertise gained in recent transformation projects.

The services are provided through HP's Communications and Media Solutions Group, a new major business unit created in early 2009 to exploit opportunities in the telecoms and media industries.

Also, the HP Solution Consulting Services portfolio (HP SCS) services portfolio has, HP says "been organised into specific capabilities that can be used to address many different solution needs. This provides CSPs the flexibility to select, combine and customize capabilities to meet key business objectives."

"CSPs that commit to transformation can realise measurable benefits with HP SCS," said Teresa Schlegelmann, director, Communications and Media Solutions, HP. "HP's rare combination of network and IT expertise gives us a deep understanding of how to make transformation work."

HP's Communications and Media Solutions Group was created in February 2009 by the merger of HP's telecom and digital content management software businesses and related professional services capabilities. It brought together the resources of: the HP Communications, Media and Entertainment (CME) unit; the HP OpenCall business unit; and the global CME consulting and integration practices.

Joy King, director, communications and media solutions for HP CMS, told ExchangeDaily at the time that it would be HP's largest vertical industry group, but said the company did not disclose any information on business unit size even as a percentage of total revenues or total employee numbers.

HP said the new unit had been created "to accelerate solution development and streamline the delivery of solutions, to help communications and media industry customers compete more effectively in a fast-changing market."