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Construction needs cloud flexibility
Australia’s embattled construction sector could benefit from cloud based information systems that can be switched on and off in lockstep with individual projects – with the exception of those organisations based in remote areas like the Kimberleys.
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Microsoft picks BT to unify global call centres
Stuart Corner
Monday, 30 January 2006 08:01
Under the agreement, for Microsoft's global OneCall call centre routing initiative, BT will design, build, deploy and manage a solution to unify Microsoft's 77 contact centres throughout the world for customer service and support, sales and marketing into a single network-based contact centre environment.
It will enable all centres to centrally managed for call routing, "resulting in improved customer service levels and better use of call centre agents."
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