Optus outsources key applications to HP

Stuart Corner
Tuesday, 08 December 2009 01:39

IT Industry - Strategy

Optus has signed a three year contract with HP Enterprise Services (formerly EDS) for outsourcing of several  key applications including customer billing, data warehouse and other core systems.

Optus CIO, Lawrie Turner, said: “By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers. The new agreement represents a significant commitment in our relationship with HP. We selected HP for its operational capability, flexibility, security compliance and experience in managing complex transitions.”

According to HP, teams have commenced planning the move of Optus’ current support from a large number of suppliers to HP. It has not said where services will be delivered from but several countries are likely to be involved. HP said that it would use its 'Best Shore' strategy to "provide services from the right place, at the right time...Standardised tools and processes allow for service delivery to be efficiently and effectively transferred between delivery centres worldwide.

According to David Caspari, managing director, Australia and New Zealand, HP Enterprise Services. “Optus needs an agile applications environment to innovate and meet the changing needs of its customers. Combining HP’s deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings.”