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Westpac signs five-year agreement with Telstra

IT Industry - Strategy

Westpac Banking Corporation has signed a new five-year agreement with Telstra to provide telecommunication services for its Australian and Pacific operations.

The $400 million agreement renews Westpac's existing agreement with Telstra which was due to expire this month. In October 2004, Westpac contracted directly with Telstra to provide its telecommunications services. Westpac says these arrangements enabled it and Telstra to work closely on the detailed requirements for its new Sydney head office and future telecommunication needs. Westpac Group chief information officer, Simon McNamara, said: "The agreement marks the entry into a strategic partnership with Telstra to further improve our service to customers through the latest in telecommunication technology...Our partnership to date has produced significant innovation, particularly in areas such as voice over internet protocol (VoIP) where Westpac now has the number one capability of any Australian corporation." However that capability - a system based on Cisco's Call Manager application - is radically different from that proposed by Telstra which rashly claimed, in August 2003, that it would have 30,000 telephones in Westpac served off its newly=launched BroadSoft BroadWorks IP centrex/hosted IP telephony platform.