Unisys wins $52.7 million government contract extensions

Peter Dinham
Tuesday, 13 October 2009 14:43

IT Industry - Strategy

Henshaw said Unisys currently provides services for approximately more than 7,000 DIAC staff nationally, as well as staff in more than 60 locations overseas.
 
“Prior to Unisys operating the service desk, there was no single point of contact for IT related issues. Since commencing the contract, Unisys has increased the proportion of first call resolutions by the service desk, recorded improved customer satisfaction and handled approximately 175,000 calls as part of more than 200,000 total contacts per year. Unisys has also helped the department improve web site performance and reduce spam email.”

According to Henshaw, through virtualisation, Unisys is simplifying DIAC’s IT environment, replacing 107 existing servers with eight new ones and providing assessment, design and implementation services, as well as required hardware.

“The virtualised IT infrastructure supports the DIAC staff’s daily end-user computing functions including email, personal and shared storage resources and print services. The virtualised environment is designed to reduce power consumption and the physical footprint of the data centre, and lower infrastructure costs while maintaining data security.”

Henshaw also says that, under the biometric-identity authentication solutions contract extension, Unisys is providing solutions and services as part of DIAC’s national Biometrics for Border Control Program, and is also responsible for supplying systems that will allow immigration officials to authenticate an individual’s identity through facial images and fingerprinting. The original contract began in 2006.