No. 1 Story
ACCC clears Optus to scrap HFC network and use NBN instead
The ACCC has cleared, provisionally, the proposed deal between Optus and NBN Co under which Optus is to be paid around $800m to shut down its HFC network and transfer customers onto the NBN. read moreiiNet plans $2 million call centre upgrade
Stuart Corner
Wednesday, 30 November 2005 08:34
CEO Michael Malone told the company's AGM that Alcatel subsidiary, Genesys, had been selected for the upgrade and that it was due to be implemented in the first quarter of 2006.
The company's chairman told the AGM that call centre performance had suffered in recent months because of the high volume of calls resulting from the integration of OzEmail customers. " However, as the integration is now complete, call volumes should return to normal levels from December onwards. With increased staffing across all support centres, and upgraded infrastructure due to be installed in January, we expect to steadily re-establish our award
winning service levels," he said.
The company has sharpened its focus to three services: dial up and broadband Internet access and telephony, and in October ceased reselling the iBurst wireless broadband service and sold these customers to Veritel, now acquired by BigAir. It has also rationalised its office locations to Perth, Sydney, Auckland having closed its Adelaide office in July and with its Melbourne office due to close in January.
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