Buroserv signs wholesale deal with Telstra, offers full outsourced service for telco resellers

Stuart Corner
Friday, 04 September 2009 13:13

IT Industry - Strategy

"The core technology driving the Buroserv engine is based on Infonova BSS R6, a highly automated order-to-cash platform specifically designed to handle multitenant scenarios on one single platform, where each entity can operate their own business model."

Mawalagedera said at the time: "Through the Infonova BSS platform, we will be able to offer unprecedented flexibility to telecommunications providers in Australia by working with them to create network agnostic, white-label‟ solutions."

Buroserv has obtained Infonova through BearingPoint Australia, which will also provide business consulting services to Buroserv. In 2005 BearingPoint sold Infonova to AAPT under what AAPT initially described as a $50m project to replace a large number of legacy systems with a new integrated BSS/OSS. Within a year AAPT was talking about $80 million and having the system fully implemented by the end of 2006.

By 2008 the cost had blown out to $100m and Telecom NZ CEO Paul Reynolds was still referring to it as a trial. In a presentation to the Telemanagement Forum he said: "In Australia we have trials of a low cost self-service platform. We have been putting in Infonova. In a year we have migrated from all customers on legacy spaghetti to 50 percent on a self service low-cost platform. We have migrated from 2000 pricing plans to 17. We have raised the figure for customers buying more than one service from us from 45 percent to 75 percent."

However earlier that year AAPT had managed to get customers seriously offside and received lots of bad press when confused and disgruntled customers overwhelmed its call centres. AAPT CEO, Paul Broad, admitted at an investor briefing that the company had tried to do too many things at once and that its attempt to migrate large numbers of customers had resulted in call centre overload.

AAPT now appears to have largely completed the Hyperbaric installation. In its just released FY2009 results, Telecom NZ cited one reason for operating cost reductions at AAPT as being that it is " no longer incurring Hyperbaric launch related costs."