No. 1 Story
ACCC clears Optus to scrap HFC network and use NBN instead
The ACCC has cleared, provisionally, the proposed deal between Optus and NBN Co under which Optus is to be paid around $800m to shut down its HFC network and transfer customers onto the NBN. read moreConsultancy to aid telcos with ACIF code compliance
Stuart Corner
Wednesday, 23 November 2005 15:39
The founders of the company are Sarah Nye and Paul Kennedy. Kennedy was for a number of years head of customer relations and sales quality at SingTel Optus. More recently he worked at the Australian Prudential Regulation Authority (APRA) where he was responsible for improvements to the Authority's internal compliance and complaint management processes.
Nye was with the Telecommunications Industry Ombudsman ( TI) for nine years, most recently responsible for providing expert customer service and policy advice to TIO members as manager of member communications.
Mitigate has been commissioned by Primus Telecom to undertake a study to ensure that it is compliant with the ACIF Complaint Handling Code. This will include the development of a complaint handling policy for the carrier, and the implementation of this policy throughout the organisation.
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