Peter Dinham
Tuesday, 02 June 2009 13:26
IT Industry -
Strategy
Page 2 of 2
IDC reports that, while the Australia IT services market
is impacted by the global, economic slowdown, it has not yet seen any
proof or indication of a reduction in ICT service budgets and, instead,
predicts that spend on outsourcing services is likely to increase as
customers channel spend allocated to IT consulting and systems
integration (C&SI) projects to the outsourcing projects.
IDC’s program manager for ICT services/BPO in
Australia, Aprajita Sharma, says, however, it will be in the best
interest for market outsourcing leaders to “differentiate their
outsourcing strategies to cater to a very ‘cost-conscious’ market.
“In these conditions, unless the outsourcer is able to provide service
that is value for money or ‘more for less’, clients are not going to be
attracted by the solutions proposed to them," Sharma cautions.