GlobalConnect inks reseller agreement

Peter Dinham
Tuesday, 05 May 2009 09:45

IT Industry - Strategy

Contact centre integrator, GlobalConnect Australia, has signed a reseller agreement with workforce optimisation solutions vendor, Verint Witness Actionable Solutions.

The agreement, announced by Global Connect Australia managing director, Pushkar Taneja, gives GlobalConnect  advanced partner status for Verint’s Impact 360 Workforce Optimisation software and services suite in the Australian market , including unified, analytics-driven workforce optimisation solutions for quality monitoring and call recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching.

Taneja says the partnership confirms GlobalConnect Australia’s “dedication to delivering bespoke solutions to the enterprise market enabling organisations to extend their sustainable competitive advantage.”
 
“As a successful systems integrator, our focus is on delivering the best technology and services to Australian businesses. Part of that dedication is delivering cutting-edge products that enable businesses to take advantage of the most advanced technologies available, effectively and affordably.”

“Our GlobalConnect engineers have undertaken rigorous training on the Impact 360 solutions in order to meet stringent certification criteria.  The achievement of Verint’s Advanced Partner status enables us to bring our wealth of local contact centre industry experience, together with Verint product expertise, to the Australian market.”

According to Taneja there is increasing interest in the Australian marketplace on back-office optimisation solutions, which, he said, was a newer focus for GlobalConnect and one which the company sees as a significant growth opportunity.

Taneja said many organisations underestimated the impact that their back-office operations can have on their overall enterprise efficiency.
CONTINUED page 2