Internode finds going 'naked' is very popular... for ADSL2+

Alex Zaharov-Reutt
Tuesday, 15 April 2008 17:45

IT Industry - Strategy

Kellett notes that the new Convert option would solve two problems identified in the first month of Naked ADSL2+ installations.

The first problem solved would be to “allow people who live in apartments, where phones are connected via in-building cables rather than directly from the exchange, to order a Naked ADSL2+ service.”

The second would eliminate “the need for customers to take a day off work to allow a telecom technician to connect up wiring in the customer's premises, as no on-site work is required.”

However there still remains a hitch preventing all that want Internode’s Naked ADSL2+ services from getting it, and although there is a solution, it could result in some down time.

Kellett explained that Internode is “unable to accept Naked ADSL2+ orders from residents who lacked a continuous copper path to the exchange or whose phone line used a Spectrum Shared ADSL service such as ADSL2+”, saying that: “At present, Telstra offers no process to move customers from Spectrum Shared to the Unbundled Local Loop service required for Naked ADSL2+.”

The solution is relatively simple, but potentially time consuming, depending on a customer’s existing set-up.

Kellett said that: "Such customers can move to Naked by disconnecting their Shared Spectrum service first, before converting the voice line to Naked mode - although this involves a period of ‘down time'.”

Kellett finished by saying that: “However, the one-step Convert process will work fine if the line does not have ADSL or uses ADSL from a Telstra DSLAM, such as BigPond or a Telstra Wholesale service used by many ISPs including Internode."