Three Australian companies were recognised in Nuance's 2007 Achievement
Awards for best practice in speech recognition deployment.
Vodafone Australia got the gong for "best
repeat performance and commitment to customer experience." The company
has implemented five speech recognition applications including an
automated attendant and prepaid customer registration.
"Best use of technology" went to Austar for its use of speech recognition for a range of services including movie order taking.
The Australian Taxation Office received the Asia Pacific achievement
award for a system that allows taxpayers to use natural language to
order any of more than 400 publications at any time of day.
"Each year, the judging panel is amazed by the calibre of the entries
and the speech applications they describe," said Nuance regional
director Peter Chidiac. "Selecting this year's winners was
exceptionally difficult, with many outstanding entries presenting solid
business cases supported by excellent results and findings."
Other regional awards went to Certegy (America), Standard Bank (South
Africa and Middle East), and Telia Sonera (Europe). The "best customer
experience" award was presented to Vodafone Spain.
RECRUITMENT & RETENTION REPORT 2013
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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences, a PhD in Industrial and Business Studies, and is a senior member of the Australian Computer Society.