Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
Vodafone Australia got the gong for "best
repeat performance and commitment to customer experience." The company
has implemented five speech recognition applications including an
automated attendant and prepaid customer registration.
"Best use of technology" went to Austar for its use of speech recognition for a range of services including movie order taking.
The Australian Taxation Office received the Asia Pacific achievement
award for a system that allows taxpayers to use natural language to
order any of more than 400 publications at any time of day.
"Each year, the judging panel is amazed by the calibre of the entries
and the speech applications they describe," said Nuance regional
director Peter Chidiac. "Selecting this year's winners was
exceptionally difficult, with many outstanding entries presenting solid
business cases supported by excellent results and findings."
Other regional awards went to Certegy (America), Standard Bank (South
Africa and Middle East), and Telia Sonera (Europe). The "best customer
experience" award was presented to Vodafone Spain.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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