Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
The Service Research and Innovation Initiative - backed by IBM, Oracle and other major tech companies as well as some leading institutions - aims to promote 'service science.'
Service science - which draws on computing, social sciences, engineering and management - targets improved productivity and the more rapid development of new service offerings.
In turn, the SRII's goal is to increase spending on services research and development, especially to find ways of continually improving IT services offerings - just as the hardware industry churns out improved products each year.
SRII corporate members include Accenture, Cisco, Computer Sciences, EMC, Hewlett-Packard, IBM, Microsoft, Oracle and Xerox.
Academic support comes from Arizona State University, the University of California Los Angleles, and the Wharton School at the University of Pennsylvania.
According to Jim Spohrer, director, service research at IBM Almaden Research Center in San Jose, California, service science is already being taught in 39 programs at universities in 22 countries.
SRII is not an all-US affair: the European Commission and the Fraunhofer Institute (best known for its MP3 patents) are also members.
The initiative is also backed by the Technology Professional Services Association (TPSA) and the Service and Support Professionals Association (SSPA)
The new group's first symposium will be held in Santa Clara, California on 30 May.
David Bass
| ComOps, a leading Australian provider of business software products and services, has won a competitive tender to deploy its Salvus safety, r…
How to Make Business Discovery Work for Your Business
Business Discovery takes its cues from consumer apps. Like Google, it encourages us- ers to hunt for and explore data without worrying about or even noticing the underly- ing technology. Their entire experience is working within an intuitive interface to get real-time, self-service results with only minimal training. ...more
Try an easy-to-use set of web-enabled
tools for business-class productivity services. Office 365 provides
anywhere-access to email, important documents, contacts, and calendars
on almost any device.
Latest Headlines from IT INDUSTRY
