Indian software association sends official to UK for damage control

Sufia Tippu
Wednesday, 04 October 2006 12:53

IT Industry - Market

Meanwhile, Nasscom is readying to roll out its certification scheme -- Nasscom Assessment of Competence (NAC) from November 2006. The industry body had roped in British Council to do pilot tests, which were completed recently. Nasscom has short-listed three partners for conducting these certification tests across the country, which is aimed at creating a robust and continuous pipeline of talent by transforming the trainable workforce into an employable workforce.

The Indian ITES-BPO industry has been on a spiraling growth path, touching revenues of $6.3 billion in 2005-06.

In a bid to address the security concerns of the BPO segment, Nasscom has also set up a national skills registry, an online registry of employees working in various call centers across the country. The registry will contain employees' professional history, educational and personal background. The data is validated by an independent third party and is aimed at creating a secure environment against misuse of employee IDs.

Twenty-four BPO and ITES companies and 24,000 employees have already registered.

Nasscom is also setting up an industry regulatory body that proposes security standards which companies can chose to adhere to and Nasscom had said that any allegations of security breach would be dealt with seriously.

It has also urged the TV channels - Star News (India) and Channel 4 - to fully co-operate with Indian authorities to locate the "corrupt staff" in Indian call centers.

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