The Government has offered Australia's three mobile operators, and vividwireless, renewal of their existing spectrum allocated on 15 year licences in the late 90s and early 2000s at set prices, while the Government expects to rake in $3 billion.
“We choose such locations primarily as the language skills are not
scalable in India. Moreoever, clients want to have cultural proximity,”
Progeon CEO, Amitabh Chowdhry said.
A couple of months ago, Genpact, a leading
BPO, acquired US-based MoneyLine Lending Services, a mortgage
origination and fulfilment services firm. Genpact's President & CEO
Pramod Bhasin said “Not only does this acquisition give MoneyLine
access to our global delivery capability but also enables Genpact to
deepen its offerings in the mortgage services business.”
Meanwhile, companies that are have not made any acquisitions are also
now looking across Indian shores even for a partnership kind of a
tie-up.
For instance Mumbai-based Intelenet Global Services has a partnership
with Transcom, a European customer services provider, which allows it
to offer services in a number of languages.
However, the kind of numbers most companies are looking at in these
geographies are a maximum of 1000-seat operations. If it is EU or South
America, the figure would touch 300-350 but if it is in established
hubs like the Philippines or Ireland, it could go up to even a 1000
call center agents.
“Although the numbers are quite small at this moment, we should look at
it as a first step forward. Eventually, this would be big,” Bhargava
said.
David Bass
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