No. 1 Story
ACCC clears Optus to scrap HFC network and use NBN instead
The ACCC has cleared, provisionally, the proposed deal between Optus and NBN Co under which Optus is to be paid around $800m to shut down its HFC network and transfer customers onto the NBN. read moreMore From
Indian offshorers move offshore
Sufia Tippu
Thursday, 28 September 2006 20:07
Page 3 of 3
“We choose such locations primarily as the language skills are not scalable in India. Moreoever, clients want to have cultural proximity,” Progeon CEO, Amitabh Chowdhry said.
A couple of months ago, Genpact, a leading BPO, acquired US-based MoneyLine Lending Services, a mortgage origination and fulfilment services firm. Genpact's President & CEO Pramod Bhasin said “Not only does this acquisition give MoneyLine access to our global delivery capability but also enables Genpact to deepen its offerings in the mortgage services business.”
Meanwhile, companies that are have not made any acquisitions are also now looking across Indian shores even for a partnership kind of a tie-up.
For instance Mumbai-based Intelenet Global Services has a partnership with Transcom, a European customer services provider, which allows it to offer services in a number of languages.
However, the kind of numbers most companies are looking at in these geographies are a maximum of 1000-seat operations. If it is EU or South America, the figure would touch 300-350 but if it is in established hubs like the Philippines or Ireland, it could go up to even a 1000 call center agents.
“Although the numbers are quite small at this moment, we should look at it as a first step forward. Eventually, this would be big,” Bhargava said.
You think you have a disaster recovery plan?
Think again. Most businesses only have PART of a DR plan - and this spells business disaster in the event of an IT disaster.
Download The Seven Sins of Disaster Recovery White Paper now and find out how you can prevent this happening to you.
