Sufia Tippu
Thursday, 28 September 2006 21:07
IT Industry -
Market
Page 2 of 3
Other India-based BPO vendors such as Genpact, IBM-Daksh, Hinduja TMT already have an overseas presence.
Says T.K. Kurien, CEO, Wipro BPO, “When you
start taking up a company’s processes you need to move on to an
end-to-end services model which includes global solutions delivery
capabilities. In the areas that we are in, we would like to be kind of
experts in that area. So we have picked a few and in those specific
areas we are saying we will build market dominance and providing local
support is a part of our overall strategy.”
In another year, Wipro BPO will have 1,500 European nationals in
Europe. Its Brazilian capability came along with the $53 million
acquisition of Enabler, a European retail services provider. Enabler
has a centre in Brazil near Sao Paulo, which specializes in analytics
tasks and also provides good German and Spanish language skills. Wipro
BPO plans to grow this to 350 seats from 150 at present.
BPO companies have to check out multiple geographies for the right
resource because the clients they serve are MNCs with global operations.
“This is the way of the future. Indian BPOs have to taken on the global
route and this is absolutely the way to go forward,” says Akshaya
Bhargava, head of BPO investments of a UK based private equity firm,
3i. Prior to this, he was the CEO of Progeon, the Infosys BPO arm and
made it a stand-alone success.
Earlier this month, Infosys announced the expansion of its near- shore
capability at Brno in the Czech Republic where a new 350-seat facility
is under-development to double the capacity of its existing facility.
The centre, slated to open in January 2007 will continue to offer BPO
services and would also IT services to its European
customers.
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