Sufia Tippu
Thursday, 28 September 2006 21:07
IT Industry -
Market
Page 1 of 3
Indian BPO firms are now moving offshore—either expanding their operations to overseas destinations or buying out firms on foreign soil in South Asia, Eastern Europe and Central America.
With clients seeking a de-risking strategy, closer proximity and
business continuity planning, Indian BPOs are realising the advantage
of being present in locations that offer scalability, particularly in
specific language domains and making acquisitions to add to their
portfolio of offerings and new customers too.
Infosys subsidiary Progeon is in the Czech Republic and will soon go
live in China. Wipro BPO is up and running in Romania, while the Satyam
BPO arm, Nipuna is also looking at the setting up operations in
Philippines, Malaysia or Budapest. ICICI Onesource recently announced a
centre in Northern Ireland. Accenture which has a huge BPO operation in
India has a BPO unit in Poland.
Traditionally, companies have gone to China and Malaysia for Chinese,
Mandarin, Korean and Japanese skills while Eastern and Central Europe
are the main destinations for French, German, Italian, Spanish and
Dutch. Central American countries like Costa Rica, Mexico, Chile and
Argentina cater to the Mexican-speaking US population while traditional
centers like the Philippines and Ireland have always been favorite BPO
hotspots for companies right across the globe.
Despite higher costs in Ireland, HCL Technologies BPO already has over
2,000 agents in at Irma and Belfast, while TCS’ BPO operations are
located in the UK and Chile, apart from its other cities in India, of
course.
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