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Voice and data communications services company, MyNetFone has significantly expanded its Australian-based customer service and support operations, moving into larger premises within the Group¹s headquarters in the inner-Sydney suburb of suburb of Surry Hills.

The company says the move to its main headquarters building is in response to substantial growth in its Residential and Business (SMB and Enterprise) divisions, specifically in the customer service and technical support call centre, which has increased its staff numbers by 20 per cent every year.

It also follows closely on the extension of MyNetFone’s geographical presence in the Australian market with the establishment of an office in Melbourne through the acquisition of ISP, Connexus.

MyNetFone Group CEO, Rene Sugo, says, overall, MyNetFone Group, comprised of MyNetFone and Symbio Networks, has grown its headcount in Australia by a total of 33% in the past two years.

Sugo said that to accommodate the growth and allow space for future expansion, the company had now moved the sales and marketing teams to an additional level in the same Surry Hills office building as the existing head office, “freeing up ample room for continued expansion of the customer service and technical support teams on the original office level.”

“Contrary to recent industry trends, MyNetFone Group strongly believes in onshore support and service. Together with our substantial investment in Australia-based Research &Development, our dedication to local customer support forms the foundation of our commercial success.

“From our expanded facilities in our Surry Hills headquarters, we are not only in a position to deliver the best possible service to our customers today, but can also cater for further expansion in the business and enterprise markets,” Sugo said.

Sugo said that MyNetFone Group (ASX:MNF) had experienced strong growth in recent years, raising its market capitalisation to more than $60million.

He said the company had a reputation for “quality, value and innovation, having won numerous awards including the Deloitte Technology Fast 50 2008, 2009, 2010 and 2012.”

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Peter Dinham

 

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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