ITWire

FrontRange’s mobile cloud offering is designed to improve customer field service management engagements and extends the reach of service desk staff members to the mobile environment, while also enabling users customers to provide quicker service, reduce duplicated efforts, improve decision-making and to optimally allocate resources.

The cloud discovery and inventory management platform, allows IT staff and service desk analysts to find, audit, and continually track every computer, server, network asset, major operating system and application, and be able to build a comprehensive and dynamically updated catalogue of IT inventory.

Other enhancements which FrontRange VP and GM of the Cloud Business Unit, Kevin J. Smith, says have been included in the Cloud platform include Cloud Voice, combining “the power of the phone infrastructure with the service desk solution, enabling automatic password reset, 24/7 support, and voice self-service resulting in extended service hours, improved agent productivity and better caller satisfaction.”

Smith also refers to the extended integration capabilities with the ability to leverage existing applications, pre-packaged solutions and FrontRange Desktop and Server Management (DSM). “With an integrated set of data, customers increase productivity, improve total cost of ownership and streamline their applications.”

According to Smith, the new cloud platforms offer customers a “complete set of applications to improve their service desk operations in an integrated service management and client management solution.”

“From a single vendor, we not only offer solutions to manage service desk processes and automation, but we also provide a complete view of any IT asset within our Cloud based solutions, or via a hybrid of cloud and on-premise.”