Releasing the service for Australia, CSC Australia’s Chief Technology and Innovation Officer, Bob Hayward, said the company understood the “necessity for network services to embrace the as-a-service model at a time when businesses are clearly focussed on cost efficiencies and reducing capital expenditure.”
Hayward said hosted unified communications allowed businesses to bring converged voice, mobile and data services to every user in their organisation, and those companies that were tightly managing their capital expenditure would be able to take a “first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.”
With the newly launched managed service to clients in Australia via its unified communications service centre, CSC says it is utilising a flexible service delivery model and will accommodate customer premises-based, CSC-hosted and hybrid deployments.
According to Hayward, currently CSC has deployed its UCaaS solution as the core voice and collaboration platform for government and financial industry clients and launched paid pilots with clients in the manufacturing, defence and chemical, energy and natural resources (CENR) verticals, as well as using UCaaS internally at two major CSC customer call centres.
“CSC’s UCaaS offering will deliver to our clients a cost-effective, flexible and responsive suite of UC capabilities enabling organisations to move beyond simple IP telephony services.
“Continued expansion of CSC’s as-a-service solutions in the Australian market with Cisco’s Unified Communications platform allows our clients to enjoy optimised organisational communication and business process integration — driving competitive advantage” Hayward claimed.
CSC’s UCaaS solution was developed in close collaboration with Cisco, and complemented by CSC’s multi-platform integration, and Hayward says it "enhances clients’ productivity and accelerates business processes and decision making while lowering costs."
Commented Richard Kitts, vice president, Cisco Australia and New Zealand: “We welcome CSC’s UCaaS offering to Australia and the opportunities it presents to organisations looking to realise the benefits of a Hosted Collaboration Solution. The combination of CSC and Cisco provides clients with world-class collaboration services to meet the changing needs in the workplace.”