According to Telstra Digital Executive Director, Gerd Schenkel, the new 24x7 App was launched today after the company had worked closely with more than 2,000 customers since February, as part of its the approach to designing its digital products and services in partnership with customers.
“More than half of all Australians are regular Facebook users and our customers now expect access to services from companies like Telstra in the places they spend social time online.
“Telstra’s 24x7 App on Facebook lets customers conveniently monitor their usage, track their bills and take advantage of around-the-clock customer service support, with posts responded to by our experts within the hour. The best part is customers can do all this without leaving Facebook and without having to log-in separately at Telstra.com.”
To set-up the Telstra 24x7 App on Facebook, it’s a fairly simple procedure.
Just link to your My Account on Facebook at facebook.com/telstra24x7, then:
• Select the “Manage your account” link
• Choose the “Link Account” option
• Enter the Telstra My Account username and password
• Receive a message that your accounts have been successfully linked.