According to Kroll Ontrack’s general manager APAC, Adrian Briscoe, the new online partner portal addresses the trend toward greater self-service, empowering users to “efficiently and effectively register, manage and complete projects in a secure, centralised portal utilising a single easy-to-use interface.”
And, the Managing Director of Geeks2U, David Hancock, said the Kroll Ontrack online partner portal had greatly enhanced the company’s ability to offer specialist data recovery services to its customers.
“It means we can deliver the same seamless experience our customers have come to expect from Geeks2U despite Kroll Ontrack performing the actual recovery. The portal offers absolute transparency, visibility and control of all the jobs referred to Kroll Ontrack and allows us to maintain our stringent customer service standards as though we were performing the recovery ourselves.”
• Efficient online registration to initiate a recovery when it is convenient for a partner, therefore expediting the data recovery process for the end customer.
• Effective management to track your data recovery status online with a single mouse click. Users of the portal can also view, search and filter projects for complete visibility into project details, both active and completed, and validate exactly what files can be recovered prior to proceeding and paying for the data recovery.
• Easy project completion by authorising recovery deliverables and obtaining access to project outputs online, as they become available, and
• Expert online help via FAQs, video tutorials and training documents as well as direct access to a designated client services representative or project manager.